Jon Wooten Email & Phone Number

Peachtree Corners, Georgia, Us

Peachtree Corners, Georgia, Us

Peachtree Corners, Georgia, Us

* Specialize in M&A activity, particularly technical due diligence and integration work in multiple international markets. * Built up partnerships and vendor relationships to help scale up the business and accelerate multiple initiatives.* Responsible for building and managing a global infrastructure and support team, achieving a follow the sun support model.* Improved communications between business stakeholders and IT, informing on strategy, establishing efficient escalation paths, and addressing service related issues quicker. * Reduced silos and knowledge gaps by implementing cross-training sessions, achieving less risk and building up succession plans.* Developed a robust monitoring and alerting platform to improve communication with both IT and the business. * Overhauled network infrastructure globally, achieving standardization, supportability and reduction in downtime for users.* Implemented modern unified communication strategy by transitioning to MS Teams and Direct Routing as a Service in multiple regions.* Audited IT expenses globally and reduced unnecessary services, saving thousands per month. Reinvested savings in appropriate strategies.* Consolidated suppliers globally resulting in more transparency for procurement, cost savings, and gained efficiencies in purchasing process.* Bolstered security in multiple areas including email, access control, phishing awareness, SaaS, FW.

Atlanta, Ga, Us

Transitioned IT from keeping the lights on to strategic partner of the business and being a value-add department. Transformed operations by overhauling security and moving workloads into Microsoft Azure. Resulted in significant savings and allowed for improved scalability. Provided technical leadership and management of a team of 16 individuals, including support, infrastructure, development, and management personnel. Improved DevOps cycle by introducing hybrid agile methodology. Integrated modern BI tools to infrastructure and security systems, improving awareness on all business-critical infrastructure. Stayed current with compliance requirements and implement new standards and practices accordingly. Tested IT controls regularly to ensure integrity of infrastructure and corporate readiness for compliance audits. Developed team through training and mentoring programs.Managed capital and expense budget for IT operations. Negotiated and maintained vendor contracts and relationships. Worked closely with executive leadership to understand needs of the business and tailor IT strategy to align with corporate vision.Reduced costs by consolidating services, reducing number of vendors, and focusing on price reduction.

Atlanta, Ga, Us

Responsible for leading the infrastructure team, managing all operations, and acted as primary solutions architect. Migrated on premise Exchange to Office 365, for Engle Martin as well as all acquisitions thereafter. Moved all file shares from local file server to Box.com, creating a positive impact on the corporation. Data content is secure, accessible. and is compliant.Created Hyper-V failover cluster with multiple nodes, and HA using Hyper-V Replica feature.Overhauled endpoint protection, including A/V, hard drive encryption, patch management, and controlled application deployment.Migrated multiple companies to the cloud due to corporate acquisitions and to create a scalable infrastructure. Analyzed, planned, and executed projects for each of these companies.Introduced SSO for third-party applications, as well as on premise applications. Streamlined identity management for a multi-company infrastructure.Created a business continuity plan by assessing current environment and designing a plan to suit the requirements of the company.

Atlanta, Ga, Us

Managed VoIP migration project for 32 branch offices, requiring coordination between carriers, contractors, and internal resources.Implemented Microsoft RemoteApp web portal as central site for all employees to access their applications. Improved existing Active Directory design by creating a logical structure of organizational units and group policies to control user environment resulting in less support time.Reduced support time over user environment by centralizing users into terminal server farm with session load balancing. Automated security patch deployment to 300 workstations by implementing Windows Server Update Services.Implemented Kaspersky Enterprise Antivirus for entire organization, including setup of security policies, maintenance schedules and reporting.Implemented a completely automated power failure procedure using APC hardware and software utilities.Designed and implemented test environment in virtual platform.Designed and implemented Wi-Fi network for central officeCreated documentation and diagrams for all system and network related procedures.Organized and maintained support contracts or leases on all software and hardware.Purchased all hardware and software up to $10000, and was lead decision maker on the purchases of laptops, desktops, printers, and other miscellaneous peripherals.

Atlanta, Ga, Us

Maintained all server hardware, including all internal components.Provisioned servers for production, which included all stages of hardware and software configuration.Continuously worked on improving system and network performance to satisfy the needs of the user and meet business objectives.Worked on all LAN/WAN network issues. Used monitoring tools to analyze networks.Administrated Cisco PIX, VPN concentrators, branch office routers.Maintained backup program and tapes. Performed restores as necessary.Developed scripts to automate processes and to fix problems company-wide.Diligently configured Active Directory to control environments and deploy software through group policies.Implemented and maintained security on network equipment, workstations, and servers.Virtualized legacy servers, reducing energy costs and wasted space in server room.Designed and implemented extensive printing solution, ThinPrint, for all corporate locations.Improved department efficiency by defining processes for SAS 70 compliance demands.

Atlanta, Ga, Us

Supported end users with all software, hardware, and network issues. Used OSI model as a guide in troubleshooting network issues.Trained Level I helpdesk personnel on all hardware and software issues.Created training materials and on-going work instructions for helpdesk personnel as training guide.Analyzed patterns in support issues and attempted to eliminate excessively frequent incidents by implementing a new procedure or changing a current one.

Atlanta, Ga, Us

Coordinated the effort in moving or acquiring voice and data services for all branch offices. Worked with national leasing agent to ensure moving project began immediately after lease confirmation.Assessed current situation and attempted to keep cost down by hiring fewer contractors and optimizing voice and data services based on the needs of the office.Purchased network equipment and hired contractor to install.Traveled on-site to coordinate with technicians on day of move to ensure successful installation and configuration of telecom and network equipment.Improved project process overtime to ensure office is functioning on go live date.Knowledge of Avaya Partner ACS and Magix PBX phone systems.Knowledge of low-voltage cabling.Tested phone lines for connectivity issues using telephony diagnostic tools.Programmed phone extensions, setup users, and did troubleshooting with WinSPM software. Programmed Voicemail with Merlin Messaging software or through phone system directly.

Level I, IISupported custom software which ran on NT using Sybase SQL Anywhere engine. Analyzed and resolved each problem brought to my attention. Documented and brought to resolution cases in the AMS Customer Relationship Management system. Created a resolution database and implemented procedures for ensuring it remained relevant.Participated in System Acceptance Tests prior to new software deployments or updates.Worked with developers and users on testing software after rollout and communicating any design defects; made changes to the program at each location.

Developed and maintained website for branch office. Configured and installed all workstations at branch office.Trained clients on purpose and function of custom software suite known as APM.Learned and applied any new technologies that might improve a particular work process for the staff and conducted staff training.

Worked with phone vendors, and AMS Headquarters, on transitioning to comprehensive new phone system for helpdesk support.Assisted staff members with production and editing of training manuals, mailing of travel vouchers, and any technical issues, whether software or hardware.Maintained office by procuring necessary materials and supplies, working with repair technicians to resolve any facility issues, and conducting cost/benefit analyses to select appropriate vendors for various products and services.

Bba, Computer Information Systems

Associates, Business