Jonathan Horvath Email & Phone Number

Springfield, Missouri, United States

As a Call Center Representative at Hilton Hotels, I played an integral role in ensuring exceptional guest experiences and upholding Hilton's renowned reputation for hospitality. In this dynamic role, I managed a wide range of responsibilities to provide top-tier service to our valued guests:- Guest Relations: Offered unparalleled assistance and support to guests, handling inquiries, and special requests via phone and digital communication channels, while maintaining a warm and professional demeanor.- Issue Resolution: Expertly addressed and resolved guest concerns, turning challenges into opportunities to exceed guest expectations.- Product Knowledge: Demonstrated in-depth knowledge of Hilton's portfolio of hotels, services, loyalty programs, and promotions, effectively conveying these offerings to guests to enhance their stay.- Sales and Revenue Generation: Proactively identified opportunities to upsell room upgrades, amenities, and packages, contributing to increased revenue and enhancing the guest experience.- Precise Record Keeping: Maintained meticulous and accurate records of guest interactions and transactions within Hilton's customer relationship management (CRM) system.My tenure as a Call Center Representative at Hilton Hotels not only strengthened my customer service, problem-solving, and communication skills but also allowed me to contribute significantly to the continued success of Hilton's exceptional brand.

Springfield, Missouri, United States

As an Online Pickup Associate at Walmart, I played a pivotal role in delivering a seamless and convenient shopping experience for our valued customers. In this dynamic position, I was responsible for various tasks that ensured the efficient operation of the Online Pickup department. My key responsibilities included:- Order Fulfillment: Diligently processed online orders, picking and packing items with precision to meet or exceed customer expectations.- Quality Assurance: Conducted thorough quality checks to ensure accuracy and completeness of each order, maintaining Walmart's commitment to delivering the right products on time.- Customer Service: Provided exceptional customer service by promptly addressing inquiries, resolving issues, and assisting customers during the pickup process, creating a positive shopping experience.- Inventory Management: Assisted in managing inventory levels, notifying management of stock shortages, and contributing to the efficient organization of the pickup area.- Technology Proficiency: Utilized handheld devices and computer systems to efficiently locate items, update order statuses, and maintain accurate records.- Safety Compliance: Adhered to safety protocols and procedures, contributing to a secure and hazard-free working environment.- Team Collaboration: Worked closely with colleagues to achieve department goals, ensuring orders were processed efficiently, and customer satisfaction was consistently high.My experience as an Online Pickup Associate at Walmart enhanced my customer service skills, attention to detail, and ability to thrive in a fast-paced retail environment. It was a privilege to be part of a team dedicated to delivering quality service and convenience to Walmart customers.

Springfield, Missouri, United States

As a Website Developer at I played a critical role in enhancing the company's digital presence and optimizing its online platforms. My key responsibilities included:- Front-End Development: Designed and developed responsive, user-friendly web interfaces using HTML, CSS, and other technologies to improve the user experience.- Website Maintenance: Ensured the website's up-to-date content, functionality, and security, including regular updates and troubleshooting.- SEO Optimization: Implemented effective SEO strategies to improve the website's visibility, resulting in increased organic traffic and higher search engine rankings.- Cross-Functional Collaboration: Worked collaboratively with cross-functional teams, including marketing and IT, to align web development initiatives with company goals and campaigns.- User Experience Enhancement: Conducted user research and made data-driven improvements to the website's navigation, load times, and overall usability.My role as a Website Developer at allowed me to leverage my web development expertise to enhance the company's online presence and provide a seamless user experience.

Springfield, Missouri, United States

I played a vital role in supporting the efficient operation of the law office. In this dynamic role, I was responsible for a variety of tasks that contributed to the smooth functioning of the firm's daily activities. My key responsibilities included:- Document Handling: Successfully managed the timely and accurate delivery of legal documents to courts, clients, and other law offices, ensuring strict adherence to deadlines.- File Organization: Proficiently organized, maintained, and retrieved physical and electronic case files, guaranteeing accessibility to attorneys and staff when needed.- Errand Coordination: Skillfully carried out various errands, such as procuring office supplies, handling mail and packages, and managing banking transactions to support the firm's administrative needs.- Administrative Support: Assisted administrative staff by completing tasks such as photocopying, scanning, and data entry, contributing to the efficient operation of the office.- Client Interaction: Maintained a high level of professionalism and courtesy when interacting with clients, visitors, and vendors, creating a positive and welcoming atmosphere in the office.- Office Maintenance: Took responsibility for maintaining the office's cleanliness, organization, and supplies to ensure a productive work environment.- Special Projects: Collaborated with attorneys and paralegals on special projects, research, or tasks as required, showcasing adaptability and a willingness to go the extra mile.My experience as an Intern/Runner at provided me with valuable exposure to the legal field and honed my organizational, communication, and time management skills. It was a privilege to be part of a team dedicated to providing top-tier legal services.

Bachelor Of Applied Science - Basc, Information Technoloy

Associate'S Degree, Graphic Design

Ged, General Studies