Jonathan Yee Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Roles:1. Develop and maintain dashboards for business and product teams, monitoring key metrics and tracking progress on newly implemented features. 2. Conduct A/B test experiments, handling setup, monitoring, issue resolution, and presenting analyses to stakeholders. This contributes to successful rollouts, increased revenue, platform engagement, and enhancements to the platform.3. Develop, define, and enhance validation frameworks for evaluating machine learning models, reducing manual efforts and providing better inputs for model training.4. Perform customer segmentation and create user personas as data products, supporting various marketing and customer lifecycle use cases, resulting in improved user personalization on the platform.5. Engineer user features to aid teams in achieving better personalization and targeting efforts.6. Develop and build Data-Built-Tool (DBT) models integrated into data marts.

Operations Analyst / Data Analyst the Operations DepartmentRoles: 1. Build and prepare dashboards for the teams to monitor key metrics and key indicators, especially operational issues. This led to teams being proactive to identify, diagnose, troubleshoot and solve such gaps to improve overall key metrics. 2. Build exception reports to identify bugs/gaps/issues within the operation systems to improve efficiency and reduce financial impact exposure. 3. Assist in preparing monthly reports both for management as well as regulators4. Assist in ad-hoc analysis and extraction of data for various teams and use cases.5. Involve in building a data warehouse for business intelligence needs in effort to centralise data and business intelligence needs.

Kuala Lumpur, Malaysia

Roles: 1. Extract, analyse and making sense of data for reporting and decision making purposes. Learnt (and learning) analytical skills, understanding use-case for the data and visualizing them accordingly for a data-driven decision making.2. Generate weekly/monthly/ad-hoc reports. Learnt (and learning) organisational and time-management skills while dealing with time-sensitive reports.3. Assist in improvement of workflow and process through data-driven analysis. 4. Work closely with vendors to ensure quality service is provided. Learnt (and still learning) communication skills to improve work-relationship between vendors and clients.5. Live-chat agent, responding to user's questions and complains.6. Understanding pain points of users through service recovery interaction.

Kuala Lumpur

Serviced various clients ranging from Sole Proprietors to Corporate.Such as - Asia Business School Kuala Lumpur (in Collaboration with MIT Sloan)Expertise:- Edit promotional videos for clients that are optimised social media platforms. - Produce and direct videos for marketing purposes.- Develop an unconventional perspective/concepts to communicate the story of the video best.

Kuala Lumpur, Malaysia

Division: Transaction Banking MalaysiaDepartment: Product CommercialisationRoles:1. Planned a marketing event which attracted 300 customers to educate them of the organisation about a new product. Gained communication skills liaising with various department along the way.2. Redesign marketing collaterals to better communicate the product offerings. 3. Analysed relevant data and reporting the data. Garnered data analysis skill as well as a better understanding of using data effectively for marketing purposes.

Bangsar, Kuala Lumpur

Roles:1. Prepare orders such as preparing the coffee and the food orders. Learnt multitasking skills and communication skills with team-members along the way.2. Advising customers regarding the cafe's product offering ensuring maximum satisfaction from customers. Learnt sales skills by doing so. 3. Ensure the premise is kept tidy and clean at all times. Learnt soft-skills of maintaining and upholding the cleanliness standard.

Kuala Lumpur, Malaysia

Department: Youth Ministry of FGAKLRoles:1. Create PowerPoint Presentation Slides for presentations purposes that assisted the understanding of the topics for classes conducted. 2. Organize storage room containing materials and equipment for ease of usage. 3. Edit videos for the organisation's social media platform.

Bachelor'S In Business And Commerce, Marketing And Economics, Cgpa: 3.68 | Wam: 75.97

Western Australia Certificate Education (Wace), Australian Matriculation (Ausmat), General Studies, Atar: 90.3