Jon Yurechko Email & Phone Number

-Manage a team of several Support Specialists within Support department-Oversee schedule changes for direct reports-Provide training and feedback to direct reports as they grow and develop in their roles-Collaborate with fellow Team Leads on internal projects as they arise-Provide quality reviews on Support tickets for direct reports

-Provide technical customer support through phone and email-Maintain up to date product knowledge of ever-articulating platform -Provide assistance to new Support Specialists to get acquainted in role-Collaborate with internal Support teams to troubleshoot specified technical issues-Provide Customer Feedback for desired feature changes to platform as.

Vancouver, British Columbia, Canada

Deliver educational material to children in classroom setting. Teach students cycling skills and lead them on road rides in the neighbourhood of their school. Maintain pleasant and approachable attitude. Keep abreast of proper bike mechanics.

Vancouver, Canada Area

Produce book layouts in Indesign, maintain visual and editorial Styleguides, maintain multiple websites via Sitecore and Dreamweaver, moderate Educational Webinars, check book proofs, and produce artwork for print as needed.

Vancouver, Canada Area

Produce written material for Green College website and Social Media, promote Green College lecture series via Social Media and Digital Signage, produce weekly newsletter and send to student residents, create graphical assets for Green College, place advertising for upcoming events, manage Green College website, proof prints for Annual report and liaise.

Vancouver, Canada Area

Manage internal style guides for campaigns, Liaise with external vendors, and produce occasional graphic assets. Edit and proof outward facing communications (both visual and written) to maintain brand recognition and Society style. Work with CMS to manage web content which includes occasional custom HTML.

Manage incoming support calls and emails about Tradable Bits products, create open graph actions for different clients within Facebook, manage inbound sales calls and inquiries, give live demos of products to clients and occasional CSS and graphic design.

Zürich Area, Switzerland

Re-designed the aesthetics of the company blog through Wordpress, created various visual material such as a company t-shirt and a Christmas card as well as managed three streams of blog content (English, French and German).

Vancouver, Canada Area

Created layouts in InDesign for the current issue, wrote a feature article called "Fresh Digs" for issue 6.6, designed and produced promotional material for parties, as well as a combination of admin tasks for both the magazine as well as Red Bull's "Shoot to Thrill" video contest.

Bachelor Of Arts (B.A.), Gender, Sexuality And Women'S Studies

Activities and Societies: Prague Field School, IAT 233 (Spatial Design) Mentor Completed three years of a Bachelor of Arts in Interactive.

Diploma, Publishing