Julie Owens Email & Phone Number

East Calder, GB

Edinburgh City, Scotland, United Kingdom

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Working on projects of various sizes from greenfield network installs to one day cabling jobs. Building collaborative working relationships with clients, chairing conference calls, managing resource teams and 3rd parties while identifying risks and opportunities.My role requires me to be flexible, agile and decisive. I am constantly working to improve my.

Edinburgh, United Kingdom

Reporting to the Programme Manager to manage internal and customer projects.Building and reviewing the project team processes as it was a new team and I was the only project coordinator/manager.Chairing weekly meetings with resource teams to keep up to date with all current and future projects.Responsible for maintaining project tracking information and.

Cowes, England

Responsible for the programming and resourcing of all activities (yachting, leisure, water sports, youth development, schools and groups, MCA course streams and water sports career training).Design and management of both yachting and youth training master programmes built in Excel incorporating calculators to check kit availability, avoid double booking of.

Managing all P1 and P2 (high priority) tickets for our customers ensuring they are resolved within SLA and that all contractual KPIs are met.Working as part of a team of 5 covering 15 accounts.Adhering to ITIL based processes to resolve incidents as quickly as possible.Escalating issues to appropriate areas of the business.Identifying and engaging the.

Livingston

Monitoring all P3 and P4 incidents and all requests for assigned customer accounts.Ensuring SLA/KPIs were met.Liaising with Tower Service Managers to identify and address any obstacles to achieving required SLA/KPIs.

Bathgate

Working as part of a small team covering a 24hr service desk.Answering calls and emails for all customer accounts Ensuring all incidents were logged ensuring all details captured.Working 12 hour continental shift pattern.Helping users to complete diagnostics and fixes over the phone.Monitoring servers and performing checks to ensure continuous.

Livingston

Sole contact for all customer enquiries.Carrying out online training sessions for new userscompiling the help files for the Administrate softwareDocumenting, investigating and prioritising bugs before sending them to the developers for resolution.

Wigan, United Kingdom

Answering calls and emails received by the service desk.Providing guidance to users over the phone on using the Valueworks software.Compiling project cost estimates for my consortium working closely with my Account Manager.Documenting bugs to be sent to the development team.

Livingston & Manchester

Providing support to the service managers, compiling reports, managing the asset list, managing resource and ensuring accurate cross-charging between areas of the business.During my time at ComputaCenter I also held the roles of Incident Manager, Major Incident Manager and First Line Analyst.

Major Incident Manager - Sole point of contact for all business critical faults, managing 55+ faults per month.

Bachelor Of Arts - Ba, Retail Business, 2:1

Ba(Hons), Retail Business