Senior Technical Program Manager
Spearheaded the launch of highly-anticipated MMORPG title on Xbox and PlayStation, marking a major milestone as the first MMORPG game release on both platforms in BNEA's history. In addition, established processes and teams to support live operation. Lastly, oversaw project schedule, task management, and priorities to ensure successful project executions with the digital business engineering team•Collaborated with an international development studio to successfully release AAA MMORPG title on XBox and PlayStation platforms•Worked with the production and platform teams to design and implement effective monetization strategies and reward systems•Led the project to build data pipelines that extend from game service to platform supporting production, brand, and marketing•Managed NetOps team to prepare servers, complete configurations/setups and execute performance tests throughout betas led to successful commercial launch•Implemented and oversaw procedures for testing and updating game clients and servers, as well as providing continuous 24/7 support for live services•Oversaw the digital business engineering project schedules and priorities, working with cross-functional teams to meet business requirements•Led CMS migration project, which aimed to enhance performance, provide robust development and content management, and reduce costs by 30%•Collaborated with external partners and the event team to launch virtual/live concert events and esports tournaments