Joona Lamppu Email & Phone Number

Helsinki, Fi

Helsinki Metropolitan Area

Helsinki, Uusimaa, Finland

Newly established role at Venuu, with a focus on making the current business processes more functional. Responsibilities include:+ Partnership Management – Managing and developing strategic partnerships, resulting in a ~25% increase in annual revenue.+ Data analysis – Analysis of internal data to identify strengths, weaknesses, and opportunities for future improvement.+ Market Analysis – Conducting market research and analysis regularly, to identify new opportunities and… Show more Newly established role at Venuu, with a focus on making the current business processes more functional. Responsibilities include:+ Partnership Management – Managing and developing strategic partnerships, resulting in a ~25% increase in annual revenue.+ Data analysis – Analysis of internal data to identify strengths, weaknesses, and opportunities for future improvement.+ Market Analysis – Conducting market research and analysis regularly, to identify new opportunities and optimize the sales process and strategy+ Communication – Collaborating with cross-functional teams, such as product development, marketing, and customer success, to ensure the best possible outcomes. Show less

Helsinki, Southern Finland, Finland

Venuu's Customer Success team is in charge of a partner pool of 1000+ service providers, with a high focus on B2B customers, making up a large portion of the company's revenue. Was in charge of the operationally vital team during the COVID-19 pandemic, and we were able to keep the churn rate at an extremely low level.Responsibilities include:+ Team Lead – Led a team of 3 customer success specialists and provided coaching, feedback, and support to improve their… Show more Venuu's Customer Success team is in charge of a partner pool of 1000+ service providers, with a high focus on B2B customers, making up a large portion of the company's revenue. Was in charge of the operationally vital team during the COVID-19 pandemic, and we were able to keep the churn rate at an extremely low level.Responsibilities include:+ Team Lead – Led a team of 3 customer success specialists and provided coaching, feedback, and support to improve their performance and productivity.+ Process Development – Developed and implemented new customer success processes that focused on customer satisfaction, retention, and upselling.+ Communication – Collaborating with cross-functional teams, such as sales, marketing, and product development, to ensure the best possible outcomes.+ Business Intelligence – Conducted regular business reviews and provided insights, recommendations, and solutions to improve the customers’ performance and revenue. Show less

Helsinki, Southern Finland, Finland

Responsibilities include:+ Partner Management – Management of a portfolio of 1000+ B2B customer to ensure their satisfaction, retention, and growth+ Data Insights – Conducted regular data analyses and provided insights, recommendations, and solutions to improve the customers’ overall performance.+ Communication – Collaborating with cross-functional teams, such as sales, marketing, and product development, to ensure the function of customer success processes.+ Relationship… Show more Responsibilities include:+ Partner Management – Management of a portfolio of 1000+ B2B customer to ensure their satisfaction, retention, and growth+ Data Insights – Conducted regular data analyses and provided insights, recommendations, and solutions to improve the customers’ overall performance.+ Communication – Collaborating with cross-functional teams, such as sales, marketing, and product development, to ensure the function of customer success processes.+ Relationship Management – Developed and maintained customer relationships and acted as a liaison between the customers and the company. Show less

Helsinki Area, Finland

Responsibilities include:+ Learning the ropes – Developed the first customer relationships and acted as a liaison between the team and the customers.+ Communication – Collaboration with cross-functional teams, such as sales, marketing, and product development, for the first time.+ Onboarding – Assisted with onboarding and training new customers to the platform and provided ongoing support and guidance to ensure their success and satisfaction.

During the 2 year of working as a Service Advisor, I got to see the full scope of retail banking. Main responsibility of the role was to handle the day-to-day customer service in the various branch offices. The role is extremely versatile and everyday included different tasks and situations.Responsibilities:- Advising customers- Problem solving on a daily basis- Team-lead in 2017, in charge of resourcing and rota planning

Helsinki Area, Finland

Sales of Apple's products, as well as customer service in the shop-in-shops in Helsinki Area.

Bangkok Metropolitan Area, Thailand

This role was a 4-month internship at a upscale-hotel in Bangkok, Thailand. Role of an F&B-trainee included work in different restaurants of the hotel, as well as the conference centre.

Helsinki, Finland

Tasks included:- Creating functional events together with customers- Enabling the successful implementation of large conventions

Master Of Science - Ms, Tourism Marketing And Management, Master’S Thesis 5/5

Bachelor'S Degree, Hospitality Management

International Business

Foreign exchange