Operations management of three Slowtown Coffee Roasters coffee shops in Windhoek, Namibia:- Product quality management of food and beverages- Customer experience management- Sales process management- Wholesale client service- Overseeing social media communicationStaff management- Team leader of three coffee shop managers- Updating and maintaining company policies and processes - Recruitment, training and performance management of staff- Overseeing work safety implementationBusiness partner relationship management- Assisting business partners in Windhoek in their daily operations incl. staff training, ordering and operational problem solving

- Team leader of 8 staff members- In charge of day-to-day operations - Maintaining a high standard of customer service and product quality- Accountable for the profitability of the shop (cost management, sales, stock control, supplies etc.)- Responsible for staffing: interviewing, hiring, training, work-place safety training

- In charge of the cafe-restaurant's daily operations incl. finances, marketing, quality control, inventory and procurement management- Personnel management incl. recruiting, training, work-safety, and team building- Event planning and management of weekly live events incl. live music, stand-up comedy, spoken word, exhibitions and private events- Customer service and sales

- Sales of hifi equipment to private customers and companies- Provided tailored hifi solutions for clients incl. installations - General sales administration tasks incl. stock take and inventory management