Joonatan Itkonen Email & Phone Number

Helsinki, Uusimaa, Finland

Customer care communications coordinator. The Lionel Tribby of Verkkokauppa.

Helsinki, Uusimaa, Finland

I contribute reviews and columns to Pelaaja magazine as a freelancer. Reviews appear in the monthly print edition.

Helsinki, Uusimaa, Finland

Written reviews, articles, and interviews in Finnish. I focus on contextualizing gaming experiences for intersectional audiences and bringing global voices together for readers who might not hear of them otherwise. I cover oral histories of gaming companies, roundtable interviews with casts and crews of hit TV shows, and I actively participate in a monthly podcast covering relevant gaming news and cultural touchstones.

Finland

Editor and founder of Toisto.net. Toisto is a passion project which covers film, streaming media, festivals, and other forms of pop culture in English for both Nordic and European audiences.Started in 2019, Toisto now reaches some 5000 readers per month. It's one of the only English film sites in Finland, which has solidified its place as an important voice for audiences looking for a fresh perspective on their entertainment. With new reviews published weekly and a Youtube channel coming in June of 2022, Toisto is growing exponentially every month.

Espoo, Uusimaa, Finland

As a narrative designer, I wrote and designed gamified e-learning courses for international companies, ranging from HR training to environmental awareness and beyond. As a product manager, I lead internal teams through milestones deliveries, drafted customer communications, and directed voice-over recording sessions.As a producer, I maintained a coherent internal vision based on customer demands to deliver a fully realized product within an allocated budget. I coordinated with visual designers, developers, and actors on the big picture based on the storyboards and synopsis I've written. As an instructional designer, I ensured pedagogical coherence in the material. I created interactive learning experiences, animations, and podcasts.

Helsinki Metropolitan Area

Customer care and communications professional. Specializing in CSM through social media and online services, utilizing CRM tools like Zendesk. Multi-language support for technical concerns, repairs, and store related issues. Daily tasks also include B2C/B2B dialog, translation and localization work, and logistical support.

Helsinki Metropolitan Area

Writing in-game material, including character dialog, biographies, and lore. I worked from concept and character art to fit the writing to the established visuals and tone of the family-friendly game. Hidden Heroes was published for iOS by 505 Games.

Helsinki

As community manager: Create and curate the identity of the mobile phone game Modern Mayor, specifically the mascot, Town Hall Laura. Drive players into posting to the forums (which I generated content and FAQs for), lead dialog on social media (Twitter), and reward player activity with specialized content. For this, I created the in-universe weekly newspaper Modern Herald, which showcased active players with screenshots of their towns and interviews with the people behind them.The position also required me to create material for the game, including re-writing tutorials and designing new buildings and missions based on player feedback.I was later promoted to quality assurance work, which included drafting new test documents and testing the game extensively on multiple Windows phones. This was reported directly to the lead producer and client.

Espoo, Finland

Writing online columns, news, and correspondence with participating universities around the world. The job also entailed on-site photojournalism from event openings, galleries, and personal interviews. Additional duties included editing and translating speeches.

Helsinki

Production assistant for the radio stations under the Metroradio banner. Online marketing, social media communications, competition design and production, photography, B2C marketing.

Game advertising and copywriting. Generating catchy mini-reviews to attract potential players. Community management for company-sponsored MMO and racing community.

Helsinki Metropolitan Area

Youth columnist and film critic (2003-2008). After restructuring, I was promoted to weekly columnist on the Helsingin Sanomat website.

In charge of premiere film reviews, film festival articles, columns and interviews.

Helsinki, Finland

Internship at Uusi Kino. Cataloging video, production assistant work, internal communication.

Associate Of Arts (A.A.), Media Communications

Activities and Societies: Short fiction, short documentaries, newsroom work, video & audio editing, 3D modelling, print & online.

Bachelor Of Arts - Ba, Playwriting And Screenwriting