Catalyst for Process Improvement -- Steering Operations, Teams, and Technology to Better Achieve Customer SatisfactionCustomer-Centric Technical Support Leader with expertise in needs assessment, root-cause resolution, troubleshooting, escalation management, and quality control. Cross-functional leader with proven success in building and managing teams. Combines a unique blend of “big” picture vision with detail-focused analysis to establish repeatable processes that improve organizational operations.
Listed skills include Enterprise Software, Network Security, Cloud Computing, Linux, and 31 others.