Joon Ruiz Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Bellevue, Washington, United States

Provided external client support for RecordPoint SaaS data trust platform and SharePoint, collaborating with clients to resolve intricate technical issues. Oversaw security compliance for IT assets and software applications, provisioning endpoint devices through Intune Mobile Device Management (MDM). Facilitated the implementation of PowerShell automation scripts, conducted bug testing using APIs, managed ZenDesk ticket systems, and executed scripts that directly influenced client solutions and business operations.

Seattle, Washington, United States

IT Support SpecialistDelivered extensive IT support to the business, ensuring adherence to auditing standards for sensitive data. Maintained detailed records of support requests, resolutions, and inventory management, specifically for the Bellevue office. Delivered valuable training and guidance to end-users, enhancing their IT proficiency and diminishing the reliance on support requests.

Renton, Washington, United States

Served as a technical expert, contributing systems administrator assets and expertise to plan and execute a strategic new site infrastructure project. Pinpointed and addressed negative hardware performance trends, swiftly reporting findings for immediate resolution. Streamlined the deployment of essential hardware for new sites, adhering to stringent time constraints. Collaborated with third-party vendors to tackle advanced and complex issues, fostering effective problem resolution. Coached helpdesk technicians in tackling advanced technical issues, enhancing overall team proficiency and success. Led daily operations, providing leadership and delivering comprehensive training to drive team members' professional growth, positioning the team for future success.Key Contributions & Accomplishments:• Diagnosed and resolved hardware and software issues for end-users, achieving an impressive 93% customer satisfaction rating.• Enhanced quality outcomes by ensuring 99% uptime of critical network assets, fortifying business continuity and operational resilience.• Played a pivotal role in a successful end-user hardware migration project, overseeing the seamless transition from Windows 7 to Windows 10 for over 240 laptops and desktops – updated technology environment, as well as enhanced productivity and security.

Fort Lewis, Washington, United States

Improved technical support practices, ensuring security through timely software updates and providing on-call support. Spearheaded the installation and configuration of application software and user environments. Diagnosed, troubleshooted, and resolved complex hardware and software issues. Orchestrated the management of devices and access control, ensuring the unwavering integrity of network stacks. Implemented comprehensive system administration patching for the VSAT systems, optimizing overall performance.Key Contributions & Accomplishments:• Aligned the organization for growth by achieving a minimum 99% network uptime while leading safety protocols and conducting team training.• Spearheaded the flawless operation of the VSAT network infrastructure, achieving an impressive 98% uptime rate.• Developed comprehensive training materials for various companies, overseeing $100k in Army hardware without losses and configuring 40 Very Small Aperture Terminal (VSAT) systems.

Bachelor Of Science - Bs, Information Technology

Certificate, Computer Science, 94

University of Washington coding Bootcamp (Full Stack Developer)

Associate Of Science - As, Computer Software Technology/Technician