Joop Beentjes Email & Phone Number

Amsterdam, Nh, Nl

Utrecht, Nederland

Invoicing and ticketing for touroperators, Group department and Business to Consumer on my own department with a focus on Business to Consumer.First point of contact for Customer Contact Center for Business to Consumer related problems.Monitoring and Fulfillment of direct sales and sales through the Internet ( worldwide ) regarding tickets and Upgrades to Comfortclass for Longhaul - and Shorthaulmarket.Locating and correcting mistakes regarding these sales to achieve a smooth sales process for Internet and direct sales. First point of contact for insurance matters regarding ‘ non refundable ‘ cancellations.Active participating in several projects and testing of new systems.Hiring personal , guiding , directing and motivating the Fulfillment team. 2008 – present . Controlling Manager of the outsourced Call CentreSupervisor Back office en Fulfillment.- Above activities with additional responsibility for Special Requests on Transatlantic Flights like additional oxygen for passengers and transportation on a stretcher.- Sales support for Travel Agents active in the European market.The Call Centre is controlled from a Controlling Management task and means the direction and guidance for the Call Centre in case problems occur and making the end-decision for the passenger always keeping the SLA, DAP and KPI’s in mind.Direct Manager for 4 FTE at Martinair Holland and 5 FTE at the Call Centre.Other tasks : Guidance and directing several projects, like full cancellation Miami, Orlando & Mombassa Operations.Introducing and later cancellation of the Government Eco Tax for all markets. Guidance, controlling and directing several Outsourcings projects.

People Management

Diploma

Diploma, Accounting

Diploma, Commercial Economics

Passed At C Level, Economic And Administrative