Freeform

iWork

— Oversaw training for more than 100 teammates, motivating them to be informed and knowledgeable on the latest in Apple products and services.— Inspired team to raise public awareness within our community throughout Apple’s product launch for Q1, 2019.—Pioneered the facilitation and execution of newly revamped training and materials designed by Apple’s Retail Learning & Development team.— Designed, implemented and streamlined training to align with deadlines set by business… Show more — Oversaw training for more than 100 teammates, motivating them to be informed and knowledgeable on the latest in Apple products and services.— Inspired team to raise public awareness within our community throughout Apple’s product launch for Q1, 2019.—Pioneered the facilitation and execution of newly revamped training and materials designed by Apple’s Retail Learning & Development team.— Designed, implemented and streamlined training to align with deadlines set by business needs— Synthesized learning material to best suit small and large group discussion, while integrating audio, visual, analytical and kinesthetic learning styles— Supported leadership team in business strategy through data analytics. — Requested and listened to feedback from leadership and teammates on training experience, to enhance learning content on the fly. Resulting in clarity on training goals and expectations. — Leveraged partnership alongside leadership for personal growth in role, by seeking and providing feedback.— Coached new employees to be self-sufficient in understanding Apple’s products and services. — Organized training to be clear, concise and practical. — Revamped facilitation to suit needs of training. — Revised material to replicate and be applicable to daily operations. — Advocated and guided them towards success to further their development.— Organized and consolidated training materials to setup future trainers for success. Show less

— In partnership with Apple University, received unique training and helped establish the use of public speaking and presentation skills through storytelling at the Apple Park Visitor Center. A dynamic team serving the community by sharing facts about Apple’s products, values, history, and culture; solidified and influenced greatly by Steve Jobs.— Created, updated, and revitalized Apple Park Visitor Experience and Storytelling resources— Launched and showcased the first ever public… Show more — In partnership with Apple University, received unique training and helped establish the use of public speaking and presentation skills through storytelling at the Apple Park Visitor Center. A dynamic team serving the community by sharing facts about Apple’s products, values, history, and culture; solidified and influenced greatly by Steve Jobs.— Created, updated, and revitalized Apple Park Visitor Experience and Storytelling resources— Launched and showcased the first ever public Augmented Reality exhibition at Apple— Curated experiences for Apple's corporate partners, third-party business partners, tourists, and community— Significant and reliable resource in helping customers relate technology to music.— Modeled and demonstrated behaviors reflective of Apple’s exceptional customer service— Exceeded expectations by producing high-achieving customer feedback scores— Cataloged and organized products by type, maintaining inventory accuracy and accountability— Assisted business customers in linking them to Apple@Work Show less

• Supported Data Collection effort for feature, ensuring beta-testing success• Exposed to measured data collection (RTT, RSSI, length in meters, etc.) through device-to-device ranging• Performance tune values across iOS devices (iPhone X to iPhone 12 Pro Max)• Tested WiFi connectivity for all supported iPhone and Apple Watch models• Focused on deliverables under deadlines by creating and implementing test plans, with supporting documentation • File bugs to Radar (In 40 Days:… Show more • Supported Data Collection effort for feature, ensuring beta-testing success• Exposed to measured data collection (RTT, RSSI, length in meters, etc.) through device-to-device ranging• Performance tune values across iOS devices (iPhone X to iPhone 12 Pro Max)• Tested WiFi connectivity for all supported iPhone and Apple Watch models• Focused on deliverables under deadlines by creating and implementing test plans, with supporting documentation • File bugs to Radar (In 40 Days: filed 140 Bugs)• Performance Tuning, Firmware/Root Installation, End-to-End Testing Show less

— Selected from hundreds of candidates for a five-month stint embedded with the Apple Music engineering team, partly owning the end-to-end quality for Music.app on macOS and Apple Music on the Web (music.apple.com)— Functional testing of audio playback and user interface for both macOS client and JavaScript in multiple browsers— Prioritized requests, managed workload, and balance demands for simultaneous projects with different schedules— Created test plans from HI-delivered specs… Show more — Selected from hundreds of candidates for a five-month stint embedded with the Apple Music engineering team, partly owning the end-to-end quality for Music.app on macOS and Apple Music on the Web (music.apple.com)— Functional testing of audio playback and user interface for both macOS client and JavaScript in multiple browsers— Prioritized requests, managed workload, and balance demands for simultaneous projects with different schedules— Created test plans from HI-delivered specs in partnership with engineering and cross-functional QA counterparts— Updated documentation to improve internal resources and speed up on-boarding for new team members— Established strong musical connections across Apple: AMP Quality, Media Remote, Playback, Today at Apple, Instructional Design, Content Curation and Editorial teams.—Manual Quality Assurance Testing (iOS, macOS, Music app, TV app)— Write and execute test: suites, cases, plans— Find and verify bug fixes— Advocated for the Customer Experience— Collaborate and innovate with Engineers— Supported QA team in different areas of business— Adapted past knowledge and skills to a new role— Fast-learner in a fast pace environment, not afraid to ask questions— Basic understanding of Charles proxy— Proficient in synchronization of software and hardware in Apple ecosystem— Self-sufficient and productive in a remote work environment— Met and exceeded expectations set by managers, engineers, and teammates— Resourceful and precise in utilizing internal apps and tools— Documented and archived learns, tips, tricks, resources, etc.— Designed Keynotes for an instructional presentation format— Communicated clearly goals for self-growth— Welcomed and provided feedback and recognition to cultivate the team environment— Identified areas of growth and opportunity and partnered cross-functionally with team— Enhanced customer experience by thinking outside of the box and advocating for customer needs Show less

— Provided musical concerts to promote musical arts in the San Francisco Bay Area— Enriched lives through sonic expression and artistry— Organized rehearsals with collaborative musical artists— Educated audience on music history, composer intent, and why chamber music is important to society

— Assembled in-home studio, with awareness on room acoustics and microphone layout— Upgraded sound equipment to align with industry standards and enhance artistic quality— Investigated and studied industry greats on best practices in capturing sound, replicated in studio recordings— Associated Groups: SJSU School of Music & Dance, Chamber Music Silicon Valley, Children's Music Theatre SJ, etc.— Utilized social media platforms (i.e. Facebook, Instagram, Twitter) to market and… Show more — Assembled in-home studio, with awareness on room acoustics and microphone layout— Upgraded sound equipment to align with industry standards and enhance artistic quality— Investigated and studied industry greats on best practices in capturing sound, replicated in studio recordings— Associated Groups: SJSU School of Music & Dance, Chamber Music Silicon Valley, Children's Music Theatre SJ, etc.— Utilized social media platforms (i.e. Facebook, Instagram, Twitter) to market and promote upcoming events.— Provide expertise in musicianship across multiple genres in various teaching environments like: private lessons, small and large group ensembles — Collaborated in groups within the genres of classical, jazz, early music, vocal, and pop styles as a focus — Created lesson plans for school, curate lesson topics to challenge and inspire musicians of all skill levels and backgrounds— Utilized teaching tools and aids to help innovate an exciting, passionate, and fun environment of learning— Conducted and lead music groups to interpret music— Collaborated alongside musicians to express composer intent and style; creating something completely original— Partnered with school administrators, parents, and community on providing musical performances for the public— Studied, theorized, practiced, and refined technical proficiency in instruments of all types: brass, woodwinds, percussion, strings and electronic music — Utilized music technology as a tool to enhance and improve learning and musical study— Created social media outlets to reach listeners from all over the globe. Show less

— Provided students with life-enriching experiences through teaching them the game of chess— Related decision-quality to life — Encouraged and coached students to understand success is about trying your best— Collaborated with parents, educators and administrators in creating a safe environment of learning for students. — Inspired problem solving skills with solving chess puzzles— Promoted a healthy learning environment — Related chess problems to life decisions

— Sold merchandise for both the San Francisco 49ers and Oakland Raiders— Organized auction items and inventory for multiple locations throughout stadium— Curated sales mechandise — Organized item pickup and payment — Utilizing mobile point of sale devices— Prepared all work devices and supplies for use— Provided and executed delivery services of merchandise throughout the intercontinental US

— Delivered quality printed goods for various corporations, schools, clubs, and small businesses. — Created brand identity with each of these organizations, and supplied them with unique logo goods. — Executed business goals as a team.— Processed deliveries— Maintained inventory stock levels— Inspected printed merchandise to specification.— Organize all inventory and merchandise — Partnered with local groups needing help in establishing their brand.

— Trained new hires on proper food handling. This includes how to store, prep, and serve food to be fresh. — A coffee connoisseur must share the knowledge surrounding traditional specialty coffee with fellow teammates. — Perfecting coffee shop standards in regards to quality of espresso shot, silky-ness of steamed milk, and demonstration of beautiful latte art. — Manage coffeehouses in aspects of counting till, necessary maintenance of machines and furniture, and delegating tasks to… Show more — Trained new hires on proper food handling. This includes how to store, prep, and serve food to be fresh. — A coffee connoisseur must share the knowledge surrounding traditional specialty coffee with fellow teammates. — Perfecting coffee shop standards in regards to quality of espresso shot, silky-ness of steamed milk, and demonstration of beautiful latte art. — Manage coffeehouses in aspects of counting till, necessary maintenance of machines and furniture, and delegating tasks to maintain business throughout the day. Show less

— Helped train new employees on how to run the business. — Kept the store up to health code— Verify inventory stocked and fresh — Made sure machines were cleaned and assembled