Joosmita Sharma Email & Phone Number

I am a credit manager at IDFC FIRST Bank, where I oversee the credit card department and ensure compliance with the bank's policies and regulations. I also collaborate with other teams to provide excellent customer service and resolve any issues or disputes. In this role, I have increased the approval rate by 15%, reduced the delinquency rate by 10%, and improved the customer satisfaction score by 20%.I started my career as a management trainee at India Shelter Finance Corporation Ltd, where I learned about the different aspects of financial services, such as collection, sales, operation, and credit. I was promoted to assistant manager credit in the home loan and loan against property product segment, where I applied my problem-solving and business management skills to evaluate and approve loan applications. I have a PGDM in Marketing from Pune Institute of Business Management, which equipped me with the skills and knowledge to analyze market trends and customer needs. My goal is to further enhance my skills and expertise in credit and risk management and to work in different credit verticals.