Joost Blum Email & Phone Number

Amsterdam, North Holland, Netherlands

Mambu is at the heart of what makes digital banks and lenders work - SaaS FinTech Unicorn is part of the mission to revolutionise financial services globally. The system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. A product which is cloud-native, lean and flexible and used by millions of people worldwide. As an Application Consultant and part of the Delivery Team, I am responsible for helping clients to get the best out of the Mambu platform: from mapping their requirements, to providing training and advising on best practices throughout their complete project lifecycle.I am currently working on:• Working as part of a team implementing & supporting the Mambu platform with digital lenders, startups, microfinance organisations and new business units of traditional banks.• Gathering business requirements (product settings, workflows, accounting rules, etc) from our customers and translating these into configuration and setup of the Mambu system.• Providing training to our customers on the Mambu platform and new feature releases.• Providing ongoing support and Q&A to existing customers and their users.

Amsterdam, Noord-Holland, Nederland

Proactively managing client's requirements and servicing in solutions. Being a point of contact in between client and internal stakeholders throughout the project lifecycle in order to ensure implementations meet the architectural requirements.

Amsterdam, Noord-Holland, Nederland

Delivering excellent service to Business Process Outsourcing (BPO) clients in cooperation with the Operations team, including Operations Officers. On-boarding new clients together with Product and the Implementations team, and testing new releases and features of the platform.

Utrecht Stad, Provincie Utrecht, Nederland

The Financial Markets Services (FMS) Operations department is part of the overall Wholesale and Rural. FMS supports all main Rabobank Wholesale and Rural offices globally. They are the service provider to Markets/ Treasury and other internal customers. The services provided within FMS Operations include Transaction Processing, Confirmations, Transaction Reporting, Payments and Data Management. I was focusing on managing a highly efficient process flow whilst managing and minimizing operational risks in order to deliver excellent service to the clients. The department has a well-established and strong position within Wholesale and Rural Operations.

Amsterdam En Omgeving, Nederland

One of the biggest challenges of being part of the Center of Excellence (CoE) Financial Markets Specialist Support team was to serve ING’s major Corporate Clients globally, on a daily base, in the best possible way, to make sure they were experiencing the highest quality of customer service. I worked closely with sales teams around the world and coordinated services of a wide variety of products within the Financial Markets domain. To ensure uniformity in our approach to servicing clients we had to be in constant contact with our Brussels and Manila-based FMSS teams. • Coordinated client problems related to financial markets products and services. Asset classes and services covered included: FXMM, Interest Rate Derivatives, Fixed Income, Collateral Margining, Clearing and Regulatory Services, Client Account Maintenance, Claims Services• Managed issue settlement queues and executed payments• Assisted and coordinated on operational tasks performed in Amsterdam, Brussels or Manila• Investigated on late or incorrect payments and liaised with clients and departments involved• Collaborated with FM Sales and internal and external stakeholders on client problems and needs and operational service opportunities • Managed and controlled risks related to client service activities• Developed and maintained a relationship network with clients of Financial Markets world wide• Initiated, steered, and/or participated in client services-related (improvement) projects

Utrecht Area, Netherlands

• Managed unique, complex and customized transactions for different product groups for nine different front offices around the world • Processed new loans, rate fixings, rollovers of loans and sending notifications to the client • Responsible for loans in the financial and commercial real estate sector• Worked independently or with colleagues to implement customized solutions for discerning clients who expect a high level of service• Involved in a project which implemented and digitized a manual application process related to Standard Bank Confirmations• Lean, identified, improved and promoted business process optimization• Trained other colleagues with new areas of work

Utrecht Area, Netherlands

• Responsible for cash, debt, and credit management• Managed and regulated balances of brokers• Oversaw spot purchases of foreign currencies• Manual settled interest and fees payments and generated periodic reports for full client database

Amsterdam Area, Netherlands

• Processed and verified payment instructions• Supervised and assessed payments • Served as the contact person for clients and colleagues for questions and advice concerning payments

Amsterdam Area, Netherlands

• Administrative Officer for the TOP department of Syntrus Achmea in Amsterdam

Rijswijk

• Administrative Officer for the Value Transfer department of MN services in Rijswijk

Bachelor Of Science - Bs, Finance & Control

Havo, Economie En Maatschappij