Joost Feenstra Email & Phone Number

Oegstgeest, Zh, Nl

The Hague, South Holland, Netherlands

Zaandam, North Holland, Netherlands

Providing generic and specialized technical services to the industry. Strong focus on continuous improvement, helping clients to keep abreast of the latest developments in the area of energy transition, digital transformation and industrial developments.Define, recommend and implement the strategy with a focus on Operational Excellence, Product Leadership and the development of Account strategies. Provide leadership to the operational execution and implementation of these strategies. P&L responsible.

The Hague, South Holland, Netherlands

Setting and delivering the short- and long-term sales and customer relationship targets. Part of the Management Team. Leading the sales process and sales team to achieve the sales targets by coaching and developing the sales team. Accountable for developing KONE’s position and customer base in the market. Ensures development of customer relationships, profitability, customer loyalty and satisfaction.

Rotterdam Area, Netherlands

Setting and delivering the commercial strategy and profitability of Mourik Industry. Part of the Management Team.Key Areas: Responsible for sales, estimation, marketing, business development and innovations. Realize customer-oriented solutions, deepen relationships with existing clients and develop new opportunities by taking a multi-disciplinary approach.Key Achievements: Established new commercial business unit next to the operational business units. International approach, active in 12 countries. Created strong link between customer needs and organizational strengths, resulting in significant business growth.

Utrecht Area, Netherlands

Drive company-wide initiatives to improve operational effectiveness as measured by quality, lead-time reduction, margins and customer satisfaction/loyalty.Key Areas: Ongoing development of a culture of Continuous Improvement by supporting cross-functional efforts in the application of Operational Excellence tools (e.g. Lean Six Sigma) and a disciplined project management methodology to drive improvement across all areas of the business.Key Achievements: Launched Operational Excellence program, as part of the Management Team agenda. Managed team, set targets and assured ownership within the different operational business units.

Berlin Area, Germany

Designed and established global new business unit, focusing on performance improvements and growth of the service on non-Schindler equipment (45% of Schindler’s worldwide maintained portfolio, counting 1 Mio installations). Headquarter in Berlin, further hubs in USA, Sao Paulo and Hong Kong. International team of 50 fte. Defined and executed the strategy and 5-year focus plan. Realized progressive year on year growth. Key Areas: Operational performance, team development, productivity & efficiency, spare parts management, digitalization, tools & apps, online knowledge sharing, marketing & communication.Key Achievements:1. Built global organization from scratch by putting together a professional team, strong cooperation with the country organizations.2. Capability growth in country organizations, who gained confidence to grow business in servicing non-Schindler equipment3. Roll-out of online knowledge sharing platform, supported by global expert network 4. Reliability improvement on non-Schindler equipment 5. Significant growth in worldwide maintained non-Schindler equipment

Shanghai City, China

Responsible for Service and Repair business management within Zone China. Key Areas: Budget development, target setting and implementation; Efficiency, cost and productivity improvement; Remote Monitoring project owner; M&A.Key Achievements: 1. Significant growth in operating revenue, efficiency and productivity2. Remote Monitoring implemented in China, became main partner Chinese government3. Established dual brand strategy in China, resulting in several acquisitions of service companies.

Shanghai City, China

Responsible for service business improvement within Asia Pacific area, part of Management Asia Pacific team located in Shanghai.Key areas: Portfolio Management, Customer Excellence rollout, efficiency improvement, reliability improvement, remote monitoring, spare parts management. Specific support per country based on local needs.Key Achievements: service business improvement in different countries by coaching the local country organizations, generated cross-cultural communication and knowledge sharing.

Haarlem Area, Netherlands

P&L responsibility for Operations (Service, Repair and Modernization) business. Definition of the business strategy as part of the Management Team.Key Areas: Managing a team of 50 fte, consisting of sales, operations, logistics and back office.Key Achievements: Business turnaround - restructured organization with clear roles & responsibilities, team spirit, focus and transparency. Clear positioning in the market, building customer relationships based on account management. This all resulted in stable and healthy business results.

Rotterdam Area, Netherlands

P&L responsible for the operational management of 3 locations in the Benelux and 2 in the Caribbean. Part of the Management Team.Key Areas: Operations, logistics, planning, production, warehouse, spare parts management.Key Achievements: Year on year growth in business results, long term relationships with key accounts, stable organization with strong team spirit and cooperation.

Netherlands And Carribean

The Management Trainee Program consists of 4 international assignments that cover various aspects of the business, management skills training and coaching. Assignments:1. Stork Industry Services Noordoost (Nov 2005 – Apr 2006) – optimizing processes and procedures2. Stork Cooperheat Aruba, Curacao (May 2006 - Nov 2006) – turnaround project management3. Stork Power Services (Dec 2006 – June 2007) – key account management4. Stork GLT (July 2007 – Dec 2007) – construction site management

Groningen Area, Netherlands

GasTerra is an international company trading in natural gas.Focused on the export of gas to the German market, building market- and competitor knowledge to prepare price-negotiations.

Lean Six Sigma

Customer Excellence Program

Mscba, Strategy & Innovation

The trajectory on Strategy and Innovation within the MScBA of the University of Groningen makes an explicit coupling between strategy.

Master'S Degree, Masterclass In Strategy

Pre-selected group of 8 students. Combination of practically-oriented scientific research, scientific theory and management training.

Master'S Degree, Economics

Master: International Economics & Business