Initieert en voert customer engagement verbeter-/innovatieprojecten uit die bedrijven in staat stellen ieder contact gemakkelijk, persoonlijk en waardevol te maken met als resultaat een hogere klantbeleving en betere bedrijfsresultaten. Projecten/opdrachten bij:• Telecom: T-Mobile NL, Ben, Simpel, Simyo• Retail: De Bijenkorf, Blokker, Bugaboo, Fietsvoordeelshop.nl, Intergamma, vidaXL• Finance: OHRA• Mobiliteit: Greenwheels, Transavia

Leads customer engagement design/implementation assignments on a strategic level to enable companies in different areas to become loved by their customers. Takes initiative in the development of our business consultants.Main responsibilities:• P&L responsible for the Strategic Consulting offerings• Advising customers on senior management level on strategic core business related issues• Developing new solutions in the customer engagement domain• Participation in large & complex (international) sales cases • Managing a team of business consultantsProjects/Assignments at:• Finance: ABN AMRO (PB Int.), NV schade• Telco & Media: Telekom (Duitsland), Liberty Global• Retail: Hunkemöller• Members: ICCAhttp://www.crmpartners.nl

Note: from 3-2017 brightONE NL became part of CRM Partners. Leads business design/implementation assignments on a strategic level, based on future business trends to enable customers in different areas to achieve and maintain a leading position in the market. Takes initiative in the development of our business consultants.Main responsibilities:• P&L responsible for the Strategic Consulting offerings• Advising customers on senior management level on strategic core business related issues• Developing new solutions in the customer interaction domain• Participation in large & complex (international) sales cases • Managing a team of business consultantsProjects/Assignments at: • Finance: Achmea (NL & Int.), CCV, ING, NV Schade, SNS Bank • Telco & Media: Sanoma, Ziggo • Retail: Hunkemöller, Universal Electronics Inc.http://www.brightone.nl

Note: From 7-2013 Tieto NL became brightONE. Leads business design/implementation assignments on a strategic level, based on future business trends to enable customers in different areas to achieve and maintain a leading position in the market. Takes initiative in the development of our business consultants. Main responsibilities:• P&L responsible for the Strategic Consulting offerings• Advising customers on senior management level on strategic core business related issues• Developing new solutions in the customer interaction domain• Participation in large & complex international sales cases • Coaching a team of business consultantsProjects/Assignments at: • Finance: ABN AMRO, AT Bank, ING, Rabobank (NL & Int.), SNS Bank • Telco & Media: Emerce, KPN, Ziggo • Other: Delta, Holland Casino, VV Auto (Finland), Ymere Previous role (until 06.12): Lead Consultant.http://www.tieto.com

Main responsibilities:• Strategic research in applicability of KM concepts for large multinational clients;• Advise clients during the implementation of KM concepts and tooling and realise business cases;• Project leader on several business improvement projects, using methods such as Prince II;• Development of KM maintenance models;• Training knowledge workers in using Knowledge Tooling and Knowledge Management principles;Projects at:• Finance: ABN AMRO, ING, Merrill Lynch (U.S.)• Telco: KPN Contact• Other: ProRailhttp://www.knowledge-values.com

Outsourcing of production activities to a third party in another EU country. Main responsibilities were:• Planning the transfer of the machinery • Training the new employees in the use of these machines. • Development of documentation (such as user manuals, FAQ lists, incident lists, transport instructions et cetera) as well as operational procedures. • On site technical support, and on the job training http://www.mossplastics.com

Intermediary function. Servicing tobacco vendor machines as well as maintenance. Separate project included supporting the transfer to an electronic payment system for vending machines.http://www.horecagroothandel-vhs.nl/