Joost Van Ham
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Joost Van Ham Email & Phone Number

Business Improvement Manager at VANAD at VANAD Engage. Unlike others.
Location: The Randstad, Netherlands, Netherlands 7 work roles 9 schools
1 work email found @vanadgroup.com LinkedIn matched
4 data sources Profile completeness 100%

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Work email j****@vanadgroup.com
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Current company
VANAD Engage. Unlike others.
Role
Business Improvement Manager at VANAD
Location
The Randstad, Netherlands, Netherlands

Who is Joost Van Ham? Overview

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Joost Van Ham is listed as Business Improvement Manager at VANAD at VANAD Engage. Unlike others., based in The Randstad, Netherlands, Netherlands. AeroLeads shows a work email signal at vanadgroup.com and a matched LinkedIn profile for Joost Van Ham.

Joost Van Ham previously worked as Business Improvement Manager at Vanad Engage. Unlike Others. and Manager Strategic Consulting at Crm Partners. Joost Van Ham studied at Instituut Nederlandse Kwaliteit (Ink).

Company email context

Email format at VANAD Engage. Unlike others.

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{first}.{last}@vanadgroup.com
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Profile bio

About Joost Van Ham

Adviseur en veranderaar met ervaring in verschillende industrieën (met name finance, retail en telecom) met een focus op klantbeleving.Trajecten met als belangrijkste resultaten: • Contactreductie & -optimalisatie (AHT)• Automatiseren klantcontact (% digitale afhandeling)• Vergroten klanttevredenheid (NPS, KTV, CES)• Vergroten klantwaarde (conversie, cross- en upsell, loyaliteit) Ervaring met en interesse in: Conversational Intelligence, Business Improvement, Organisatieadvies, Kennismanagement (KM), Innovatie Management, CRM, Customer Engagement, Customer Experience (CX)

Listed skills include Crm, Business Process Improvement, Knowledge Management, Management Consulting, and 20 others.

Current workplace

Joost Van Ham's current company

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VANAD Engage. Unlike others.
Vanad Engage. Unlike Others.
Business Improvement Manager at VANAD
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7 roles

Joost Van Ham work experience

A career timeline built from the work history available for this profile.

Business Improvement Manager

Current
Vanad Engage. Unlike Others.

Capelle Aan Den Ijssel, Provincie Zuid-Holland, Nederland

  • Initieert en voert customer engagement verbeter-/innovatieprojecten uit die bedrijven in staat stellen ieder contact gemakkelijk, persoonlijk en waardevol te maken met als resultaat een hogere klantbeleving en betere.
  • Telecom: T-Mobile NL, Ben, Simpel, Simyo
  • Retail: De Bijenkorf, Blokker, Bugaboo, Fietsvoordeelshop.nl, Intergamma, vidaXL
  • Finance: OHRA
  • Mobiliteit: Greenwheels, Transavia
Jul 2018 - Present

Manager Strategic Consulting

Crm Partners

Barneveld

  • Leads customer engagement design/implementation assignments on a strategic level to enable companies in different areas to become loved by their customers. Takes initiative in the development of our business.
  • P&L responsible for the Strategic Consulting offerings
  • Advising customers on senior management level on strategic core business related issues
  • Developing new solutions in the customer engagement domain
  • Participation in large & complex (international) sales cases
  • Managing a team of business consultantsProjects/Assignments at:
Mar 2017 - Jun 2018

Manager Strategic Consulting

Brightone Nederland

Netherlands

  • Note: from 3-2017 brightONE NL became part of CRM Partners. Leads business design/implementation assignments on a strategic level, based on future business trends to enable customers in different areas to achieve and.
  • P&L responsible for the Strategic Consulting offerings
  • Advising customers on senior management level on strategic core business related issues
  • Developing new solutions in the customer interaction domain
  • Participation in large & complex (international) sales cases
  • Managing a team of business consultantsProjects/Assignments at:
Jul 2013 - Feb 2017

Solution Manager Strategic Consulting & Innovation

Tieto
  • Note: From 7-2013 Tieto NL became brightONE. Leads business design/implementation assignments on a strategic level, based on future business trends to enable customers in different areas to achieve and maintain a.
  • P&L responsible for the Strategic Consulting offerings
  • Advising customers on senior management level on strategic core business related issues
  • Developing new solutions in the customer interaction domain
  • Participation in large & complex international sales cases
  • Coaching a team of business consultantsProjects/Assignments at:
Jan 2008 - Jun 2013

Knowledge Management Consultant

Knowledge Values
  • Main responsibilities:
  • Strategic research in applicability of KM concepts for large multinational clients;
  • Advise clients during the implementation of KM concepts and tooling and realise business cases;
  • Project leader on several business improvement projects, using methods such as Prince II;
  • Development of KM maintenance models;
  • Training knowledge workers in using Knowledge Tooling and Knowledge Management principles;Projects at:
Feb 2005 - Dec 2007

Quality Engineer/Technical Project Leader

Moss Plastic Parts Ltd
  • Outsourcing of production activities to a third party in another EU country. Main responsibilities were:
  • Planning the transfer of the machinery
  • Training the new employees in the use of these machines.
  • Development of documentation (such as user manuals, FAQ lists, incident lists, transport instructions et cetera) as well as operational procedures.
  • On site technical support, and on the job training http://www.mossplastics.com
Mar 2003 - Jan 2005

Vending Service Operator

Van Hoof - Swinkels

Intermediary function. Servicing tobacco vendor machines as well as maintenance. Separate project included supporting the transfer to an electronic payment system for vending machines.http://www.horecagroothandel-vhs.nl/

Mar 2002 - Jan 2003
9 education records

Joost Van Ham education

Education record

Instituut Nederlandse Kwaliteit (Ink)

Education record

Tieto - Incompany Training

Education record

Tieto Dtc Development Programme

Education record

Floreo - Training & Coaching

Vwo - Gymnasium

Rythovius College

Education record

St. Josefschool
FAQ

Frequently asked questions about Joost Van Ham

Quick answers generated from the profile data available on this page.

What company does Joost Van Ham work for?

Joost Van Ham works for VANAD Engage. Unlike others..

What is Joost Van Ham's role at VANAD Engage. Unlike others.?

Joost Van Ham is listed as Business Improvement Manager at VANAD at VANAD Engage. Unlike others..

What is Joost Van Ham's email address?

AeroLeads has found 1 work email signal at @vanadgroup.com for Joost Van Ham at VANAD Engage. Unlike others..

Where is Joost Van Ham based?

Joost Van Ham is based in The Randstad, Netherlands, Netherlands while working with VANAD Engage. Unlike others..

What companies has Joost Van Ham worked for?

Joost Van Ham has worked for Vanad Engage. Unlike Others., Crm Partners, Brightone Nederland, Tieto, and Knowledge Values.

How can I contact Joost Van Ham?

You can use AeroLeads to view verified contact signals for Joost Van Ham at VANAD Engage. Unlike others., including work email, phone, and LinkedIn data when available.

What schools did Joost Van Ham attend?

Joost Van Ham studied at Instituut Nederlandse Kwaliteit (Ink).

What skills is Joost Van Ham known for?

Joost Van Ham is listed with skills including Crm, Business Process Improvement, Knowledge Management, Management Consulting, Strategic Consulting, Mobile Devices, Business Strategy, and Outsourcing.

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