- Led migration projects, including the transition of critical on-premise services to Microsoft Azure.- Implemented and supported hybrid identity solutions using Active Directory Federation Services (ADFS), managing the migration of multiple applications from ADFS to Entra ID (formerly Azure AD).- Designed and executed cloud migration strategies, utilizing Azure Virtual Machines, Azure Storage, and networking services to ensure seamless integration with existing on-prem environments.- Worked closely with clients to assess infrastructure and develop migration plans, focusing on minimizing downtime and ensuring data integrity during transitions.- Provided post-migration support and troubleshooting for Microsoft/Azure services, including performance tuning and issue resolution for migrated applications and systems.- Collaborated with technical teams and stakeholders to ensure smooth migrations, meeting both technical and business requirements.

- Led multiple end-to-end server and service migrations, including cross-domain and cross-forest Active Directory migrations, Azure VM migrations, and domain consolidation efforts.- Worked closely with clients to assess legacy systems and develop migration strategies for transitioning services to Azure or new on-premise infrastructures.- Implemented Azure-based solutions such as Azure Site Recovery and Azure Backup for high availability and disaster recovery during migrations.- Mentored junior team members in migration processes and best practices, ensuring knowledge transfer and team skill development.

- Assisted in migrating various Microsoft services, including file servers and print services to new infrastructure, within domain and across domains.- Collaborated with senior engineers on designing migration strategies for Active Directory, ensuring minimal downtime and seamless transitions.- Deployed and configured Microsoft Azure services to support hybrid environments, utilizing Azure VMs, storage, and networking solutions for extended on-prem resources.- Provided technical support during and after migrations, troubleshooting issues related to server performance, connectivity, and data integrity.- Contributed to a major project involving domain separation for a large global provider of food and beverage ingredients, collaborating with Project Managers, Solution Architects, and Directors.

- Managed 2nd/3rd level support tickets, collaborating with experts to find the right solutions- Mentored new colleagues, providing guidance and support- Worked on various types of support tickets, focusing on complex issues- Contributed to the Knowledge Base, ensuring daily/weekly/monthly updates with steps for resolving recurring issues, reducing ticket resolution time

Same as Service Desk Operator just with Specialist in title.

- Monitor and respond quickly to incoming requests relate to IT issues.- Maintain computer systems and act as support if any system goes down.- Active monitoring Servers, O365 services, etc.- Maintain user PCs, including upgrades and configuration as needed.- Responding to queries via chat, email, or phone- Training younger colleagues on troubleshooting and diagnosing problems- Providing technical assistance for questions and problems- Resolving problems with networks and other computer systems- Diagnosing system errors and other issues- Following up with customers to ensure full resolution of issues- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods- Remotely accessing hardware or software for clients to make changes and fix problems

- Reach out to potential customers to present telecommunication products and services (cold calling)- Address any questions or issues customers may have  - Communicate with customers to understand their requirements and need- Offer solutions based on client's needs and capabilities- Keep an updated customer database- Track and document calls and sales