Jo Plett (Cipd) Email & Phone Number

Dubai, United Arab Emirates

• Aligning group-wide HR strategy with overall business objectives and developing supporting policies, procedures and practices.• Providing country-specific HR support, compliant with local laws and regulations.• Ensuring robust recruitment and selection of staff at all levels• Developing a competitive group wide salary, incentives and benefits model to ensure the attraction and retention of talent.• Ensuring a strong talent development and succession planning program that creates opportunities for all employees.• Establishing a Group wide appraisal framework for the engagement, encouragement and development of individual and collective performance.• Using HR data insights to increase performance, manage attendance and ensure diversity.

Dubai, United Arab Emirates

- Design and delivery of tailored Leadership development and people management training programmes, leveraging individual potential and maximising team performance- Helping companies design and deliver an exceptional customer experience through the leadership and engagement of their people in a strong customer culture.Please visit www.redgiraffe.org for more details.

Dubai, United Arab Emirates

• Responsible for the selection, engagement, development and performance of a large (50+) management team and up to 24,000 multi-national cabin crew. • Built and maintained strong employee relations through trust, encouragement and communication.• Guided management team in effective employee relations and performance management including recognition, development and management of results in a customer-centric culture.• Planned and delivered key initiatives and projects within the department in response to business needs and customer feedback. Including the design and launch of a new performance management system• Directed a business change project for the entire approach to crew management - building the employee experience and ensuring significant efficiency gains. Included the design and launch of an internal customer service Contact Centre.• Delivered management and operational practices to support a unique customer experience on the flagship A380 aircraft fleet. Established performance standards and expectations with a management style that engaged and empowered the c 8,000 strong team working on board. At the same time as responding to the challenges of launching a new aircraft type.• Leadership and support to group-wide corporate projects eg: cultural change programme; design of a leadership competency framework; design of a corporate mentoring programme. Responsible for the development of UAE National Trainees within the cabin crew management area.

Dubai, United Arab Emirates

• Provided pro-active support and advice on strategic and operational HR issues to a senior management team. Provided advice and guidance on complex individual cases• HR lead for a pioneering business transformation project in response to the rapidly evolving needs of the business. Included displacement of a large proportion of existing managers and the recruitment and development of a new management team.• Established a culture that recognised employees as internal customers in order to further enhance the passenger experience.• Grew the management skill base through the recruitment and development of a team of Cabin Crew Managers• Supported and developed business projects and organisational change programmes (including change management and communications)

England

Recruitment, performance management, career development, reward and recognition, union negotiations and employment law. Provided direct HR support and advice to sales and customer service areas - through Branch Networks and Call Centres. Managed and developed team of 16 HR consultants across the United Kingdom.Large scale projects included: • Employee Brand – engaging employees to increase ability to attract, motivate and retain good quality staff. Winner of a National Award for work life balance programme.• Writing and implementing competency/behavioural frameworks for the selection and development of staff• Design and implementation of assessment centres for all levels of management and staff• Restructuring programmes including a major outsourcing exercise and a major rationalisation programme - covering TUPE legislation, union negotiations and communication strategies• Identified and implemented policies to increase staff retention and reduce absence levels• Major organisational change programmes within Call Centre and Sales environments through communication, training, motivation & reward • Launch of an employee opinion survey and facilitation of action plans for change and improvement

Ba (Honours), Economic History, 2:1

Activities and Societies: Volunteer - Helping the elderly in the community Chairperson - Economic History Society

Emirates Sponsored Executive Leadership Development Programme, Strategic Management

Post Graduate Diploma In Hr Management (Cipd)

This course provides full qualification as part of the Chartered Institute of Personnel and Development.

10 "0" Levels And 4 "A" Levels

Activities and Societies: Head Girl 1985-86