As a Customer Success professional, I specialize in managing multi-channel inquiries and delivering empathetic, timely support to enhance customer satisfaction and loyalty. My experience includes developing and leading support processes in dynamic environments, focusing on scalable solutions that align with customer and business goals.Alongside my career in Customer Success, I’ve cultivated strong technical skills to bridge the gap between customer advocacy and engineering. Proficient in Python, C++, C#, and Java, as well as tools like Unreal Engine, I excel in analyzing complex problems and developing innovative solutions. This combination of skills allows me to streamline workflows, improve user experiences, and drive impactful results for customers and organizations alike.My passion lies in creating seamless, customer-focused solutions that integrate technology and service, ensuring both user satisfaction and operational success.
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Game Developer InternVajrapod LlcAlbany, Or, Us -
Customer SuccessNitrogen Jan 2024 - PresentAuburn, California, UsProficiently managed multi-channel customer inquiries, including phone calls, emails, and live chats through Intercom, ensuring timely and empathetic responses that enhance customer satisfaction and loyalty.Leveraged Zendesk to effectively track, prioritize, and resolve customer issues, demonstrating strong organizational skills and an ability to maintain high service standards in a fast-paced environment. -
Customer Success Support Lead / Crypto CsmPulley Nov 2022 - Sep 2023San Francisco, Ca, UsAs the third customer support hire at the company, I was quickly promoted to oversee the online Support team and took the lead in establishing a specialized Crypto Customer Support division. In addition, I served as a Customer Success Manager, managing relationships with over 50 token companies. -
Customer SuccessPulley Nov 2021 - Nov 2022San Francisco, Ca, UsAssisting companies / paralegals maintain their cap tables.
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ManagerPrime360 Sep 2020 - Nov 2021Manage a team of 10+ employees, assisting on interviewing and hiring processes. Discussing with 3 party companies to delivery/pickup trailers. Assisting the customer on site and coordinating their needs for repairing and sorting their wooden pallets.
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Assistant ManagerLocal Gym Dec 2019 - Mar 2021Assisting on schedule, hiring, food orders, managing the team and customer escalations. Processing collections for past due payments and making sure the gym followed covid-19 requirements
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SupervisorMaverick Helicopters Jan 2019 - Nov 2019Started as a Customer Success & Sales agent to Supervisor - assisted with customer questions, sales pitches and selling tours to incoming phone calls and livechat conversations with customers/leads. Manage weight distributions for helicopters and providing daily/weekly reports of turnout rate / seats sold / amount sold.
Frequently Asked Questions about Jordan Barner
What company does Jordan Barner work for?
Jordan Barner works for Vajrapod Llc
What is Jordan Barner's role at the current company?
Jordan Barner's current role is Game Developer Intern.
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