Jordan Friedman Email & Phone Number

Los Angeles, Ca, Us

Chicago, Il, Us

Herndon, Va, Us

San Francisco, California, Us

Burnaby, British Columbia, Ca

Seattle, Wa, Us

San Antonio, Texas, Us

Leading a team of SME’s/VP’s of Architecture for the Salesforce Platform, working to continually be the conduit between Sales and Delivery for our Salesforce Application Professional Services. Continuing to participate in pre-sales discovery and scoping, building strong relationships both internally and externally.

San Antonio, Texas, Us

Technical representative during the presales process and responsible for working with the sales team as the primary technical advisor to drive and manage the technology evaluation stage of the sales process. Leverages deep experience with Salesforce.com solutions and the scoping/estimation process, brings technical expertise to the sales process to establish trust and set expectations and align on paths to success. Provides continuity and leadership between initial scoping/discovery and project implementation/delivery. Serves as Subject Matter Expert for Field Service Lightning scoping and discovery

San Diego, Ca, Us

Worked directly with clients post-sales to design, solution and architect full-scale custom implementations for enterprise level clients. Lead requirements gathering and discovery as well as oversaw build and roll-out. Acted as the technical adviser in the pre-sales/discovery process. Interfaced closely with executive stakeholders, project sponsors and all client-side subject matter experts.

San Diego, Ca, Us

Designed and built custom Salesforce solutions, performed detailed requirements gathering, lead teams of project delivery resources in full end-to-end implementations, performed functionality demos and provided administrator, power user and end user trainings.

San Diego, Ca, Us

Participated on several projects designing and building custom Salesforce solutions, including consistent client-facing interactions and end-user training

Sherman Oaks, Ca, Us

Salesforce requirements gathering, solution design and architecture, manage end-to-end implementations and teams, oversee programmatic development, product management, client engagement management

Salesforce.com customization, implementation, administration consultant.

Oversees operations for a well known music library. Creates and administrates processes for production, fulfillment, sales, marketing and technology departments. Manages a team of technical support specialists, developers, administrative staff and consultants and is accountable for building efficient workflows around product distribution and support. Identifies vendors, services and software for the continual advancement of the company's operations. Facilitates the implementation and training of new software and manages customer experience related projects. Also responsible for database management, information architecture, proprietary software development and production.

Overhauled post-production processes and successfully implemented a new CRM including converting all administrative and sales processes to this new platform. Other responsibilities included maintaining the digital and physical inventory of product, quality control, distribution, vendor management, technical support, contracts, licensing infringement, music supervision and leading team meetings.

Managed operations for a boutique production company that specialized in fashion and beauty advertising. Oversaw accounting, IT, website, bidding, production and studio processes.

B.A., Media Studies

M.A., Television-Radio-Film