Jordan Abbott Email & Phone Number

Silver Spring, Maryland, United States

Remote

• Accurately and efficiently process documents to keep up with inventory demands
• Coordinate with different departments to assist with counseling calls made to prospective customers
• Connect with customer to inform them of the required documents needed to move forward in the enrollment process
• Maintain accurate and efficient data records in accordance with all regulatory requirements
• Remain current to all changes in policies and procedures, then communicate these changes to necessary personnel
• Equipped new hires with the knowledge for an efficient and effective pace through their day-to-day assignments

Silver Spring, Maryland, United States

• Implemented 2 customer improvement projects, establishing clear goals, timelines, and deliverables.
• Successfully adapted to changing priorities, achieving 100% completion of urgent tasks within tight deadlines.
• Cultivated enduring customer relationships, resulting in a 40% increasing in customer loyalty.
• Handled data entry for invoices, mailings, purchase orders and other inventory needs
• Actively suggested operational improvements to enhance quality, improve production times and efficiency
• Collaborated with team members to troubleshoot missing and incorrect orders

Salisbury, Maryland, United States

• Promoted up-selling of accessories including laces, shoe care, apparel to increase revenue and customer satisfaction
• Maintained accurate knowledge of new products and services based on changing market trends
• Created attractive merchandise displays throughout the store
• Communicated accurate information about promotions, customers programs and products, providing exceptional customer service and driving reflection
• Assisted average of 20 customers per day responding to inquires and locating products
• Negotiated and closed deals with minimal oversight

Washington, District Of Columbia

• Learned and adapted to unique technologies
• Directed traffic in chaotic situations to maintain order and efficiency
• Maintained accurate data on all incoming and stationary vehicles
• Ensured the safety and security of all vehicles and personnel
• Evaluated the performance of all personnel

Salisbury, Maryland, United States

Co-Coordinator of the SEO team, tasked with making creative and functional changes to the OurFirstJobSearch website. Changes include developing content for multiple channels including Instagram and Linkedin. Drafted ad campaigns and improved overall SERP rankings over the course of three months.