Jordan Amos Email & Phone Number

North Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Las Vegas, Nevada

Las Vegas, Nevada Area

Provide routine field service maintenance on over 70+ kiosks through the Las Vegas Strip and Valley. Troubleshoot networks, Windows and Apple OS, printing, software, and proprietary software to keep devices available.Collaborate and provide customer service with the Las Vegas Hotels and Casinos staff, management, and guests.Activation of company kiosks and products for deployment and installation, both remotely or on-site.Actively engage in projects.

Las Vegas, Nevada Area

Left position to become a Full-Time Student.My main responsibilities were to oversee and provide all technical support to staff and families using company devices, networks, cloud accounts, server, hardware and software as well as remote assistance for several other company offices.Troubleshoot and thoroughly investigate issues to attempt them from reoccurring.Maintain high levels of communication with staff and customers to ensure that all needs are met and satisfied. Provide exceptional customer service through severe and complicated issues that arise. Expected to step forward and run the office when management is not present or available.Cautiously counsel with grieving families of their options when they have lost a loved one by thoroughly and precisely coordinating every aspect of their wishes from the Funeral or Memorial Services, Shipping (Worldwide), Burial, Cremation, and Scientific Body Donation. Provide professional care for 60+ Indigent or Abandoned Social Services cases on a daily basis by collaborating with Clark County and submitting proper referrals and other supporting documentation for processing.Assist in producing company policies and procedures for management and train all staff in regards to them.

Las Vegas, Nevada Area

Provide exceptional customer service to all guests and be able to keep a courteous and professional demeanor, all while under the intense pressure of the responsibilities of being part of the management team.To be constantly connected to all areas of the theater (as well as casino security) in a case of emergencies or concerns by radio communication with code signs to minimize public concern, and by video surveillance of several vantage points to keep a safe environment for all individuals on the property.Work together as a team to check on each and every auditorium at every showing for technical needs, customer needs, disruptive guests, illegal filming, and guest count for individuals who have potentially “movie hopped”. Also, uphold the MPAA film rating by taking measures to safeguard the auditoriums with movies that are restricted to unaccompanied minors and escorting them out of the property.To review policies and procedures on a regular basis and discuss and train all staff members so that all will be effective in the event of an emergency.

Bachelors Of Computer Science - Information Systems, Information Technology, 3.3

General Studies, General Studies

General Studies - Some Emphasis on Deaf Interpreting

Diploma

Activities and Societies: Sports