ERT Credit is a national professional services firm specializing in helping employers capture the Employee Retention Credit.✔ Run day-to-day operations, including sales, marketing, client relations, tax computations.✔ Actively refine procedural functions as they relate to the longevity of the enterprise.✔ Dial-in customer satisfaction and experience through active feedback collection.✔ Ensuring end-to-end service for clients with a focus on risk mitigation and peace of mind.

Full-service dog grooming facility paired with numerous self-wash dog tubs built from the ground up.✔ Oversee day-to-day operations, including active budgeting, purchasing, maintenance.✔ Develop and implement procedural functions to ensure successful operation and longevity.✔ Zero in on customer satisfaction and experience through active feedback collection.✔ Planning, development, and execution of marketing strategies and communication initiatives.

As a payroll manager, my responsibilities include but are not limited to:Processing payroll for 20,000+ employeesDay-to-day operations ensuring the department runs smoothlyOversee the payroll department and train new hiresFinancial reporting (quarterly/year-end) to assure all clients are in compliance and currentNew client processing and general set-upClient relations; following up with clients on outstanding issues in a timely mannerConducting web-based sessions to assist customers in both troubleshooting and implementingActively handle ACH transactions (pulling/paying payroll taxes, direct deposit disbursements)✔ Orchestrated the move to a new and improved electronic network to handle ACH transactions, allowing for increased accuracy and efficiency.✔ Successfully carried out software implementation of a new, state of the art payroll program that added a plethora of payroll add-ons for our clients.✔ Planned via risk mitigation to counteract potential payroll software problems in the future when rolling out new payroll program; while doing so, dodged an array of problems that could have been catastrophic.

As a payroll specialist, my responsibilities included but were not limited to:Processing payroll for 20,000+ employeesProviding both technical issue resolution and client supportMeeting performance objectives in payroll processing, call handling, and technical issue solvingEffectively communicating with all departments to ensure productivityCreate financial and operational reports as requiredEnter payroll maintenance (direct deposit set-up, wage changes, new hires)Assist with both quarter-end and year-end