Installed, programmed, and serviced: access control, video surveillance, audio/video intercom, low energy automatic door operators, burglar alarm, and other low voltage electrical systems. Served as the company's system administrator for SaaS access control and video surveillance systems. Constructed and presented technical training demonstrations for customers to ensure proper software usage. Created proposals for future projects; gathering data from site surveys and blueprints. Managed approved projects ensuring proper installation and customer satisfaction. Strengthened relations with customers following project completion.

Prospected and pursued leads, nurturing a relationship with the customer prior to meetings with our account executives. Worked with prospects to identify potential savings on waste management expenditures. Utilized Salesforce CRM to organize and manage new leads. Worked as a team to expand our customer base in the Dallas and Chicago regions.

Collected data for a future sustainability project, Switch, with the goal of identifying neighborhoods which would most benefit from improved energy efficiency. Connected with local government and private sector professionals to gather data metrics. Collaborated with team members to create a dashboard capable of visualizing results.

Assumed an interim administrator role for Altru, a comprehensive constituent relationship management database. Gathered and analyzed data from past events in order to inform the planning and marketing strategies moving forward. Generated email-marketing campaigns and updated constituent mailing lists to bring attention to the museum’s upcoming exhibits and functions. Managed the museum’s website to drive traffic and maximize the user experience. Created a web page allowing for the online purchase of planetarium tickets.

Directed, filmed, and created videos for more than 50 employee orientation training programs. Filmed and edited a promotional video for job fairs. Developed job hazard analysis forms. Authored numerous safety manuals, training presentations, and testing for confined spaces and aerial & scissor lifts.

Assisted in the order fulfillment process. Gathering and processing materials from warehouse and forwarding them onto shipping department. Arranged packaged orders in shipping department for pickup.