• Customize customer value plans for clients that outline their critical success factors, metrics for success, potential issues and provide recommendations.• Minimize churn by training and educating clients.• Develop and execute a program to keep customers informed of the latest product releases from xMatters relevant to their business.• Develop a complete understanding of the xMatters products and working knowledge of complementary products and services.• Closely monitor client adoption rates, and provide insight on how customers are using our service to help improve ROI.

• Responsible for building and maintaining relationships with automotive clients and daily engagement at the VP, GM and Director level.• Assist over 185 dealerships with on-boarding, including large webinar engagement, manage deployment timelines and recommend best practices to improve their ROI.• Provide the highest level of customer support to ensure satisfaction and renewal.• Proactively contacted clients with new features in order to enhance utilization of Rep.com dashboard.• Lead online trainings as needed to resolve customer issues.

• Contact leads within a required time frame based on quotas set and business requirements• Manage time in a fast-paced environment• Learn to work with multiple sales reps. Prioritize• Market Reputation.com’s products and services• Accurately track and record customer communication in Salesforce.com• Be a positive contributor to Reputation.com’s short and long term revenue targets

Enterprise Rent-A-Car, May 2010-April 2014ASSISTANT BRANCH MANAGER/STATION MANAGER, January 2011-Present• Maintained relationships with large accounts such as the NCAA and Stanford University.• Experience in marketing body shops, dealerships, hotels, and large companies with significant rental needs.• Monthly customer service score consistently above corporate average.• Responsible for training employees in sales techniques, cost control, and other aspects of the business.• Develop monthly operational plan in order to increase profits and reduce cost. NOTABLE ACHIEVEMENTS• Increased branch profit by 22% in January and February 2013.• Ranked #2 Assistant Manager in the region February 2013. • Increased customer service score 10 points from January 2013 to February 2013. • Landed major account, Autobahn Collision at first Assistant Manager position.• Promoted to Station Manager at San Francisco International Airport March 2013. • Ranked #1 Station Manager at SFO in August 2013. MANAGEMENT TRAINEE, May 2010-January 2011NOTABLE ACHIEVEMENTS • Ranked number 3 Management Trainee in Region October 2010.• Top Performer in sales 3 months in a row June, July, August 2010. • Top Performer in car sale referrals October 2010. • Trained 2 interns who made Top Performer for sales. • Consistently helped to attain customer service scores above corporate average.• Promoted to Assistant Manager within 8 months.