Alternative Real Estate

• Provided exceptional guest service by assisting with inquiries about local attractions, making restaurant reservations, and offering personalized recommendations based on thorough research• Delivered professional and tailored recommendations to guests, ensuring memorable experiences during their stay• Effectively communicated information about pricing, schedules, and other details related to tours, transportation, and activities, enhancing guest satisfaction•… Show more • Provided exceptional guest service by assisting with inquiries about local attractions, making restaurant reservations, and offering personalized recommendations based on thorough research• Delivered professional and tailored recommendations to guests, ensuring memorable experiences during their stay• Effectively communicated information about pricing, schedules, and other details related to tours, transportation, and activities, enhancing guest satisfaction• Demonstrated excellent problem-solving skills by addressing guests' concerns and resolving issues even when they were away from the hotel Show less

Room Checker:• Implemented a comprehensive checklist to ensure thorough room inspection and preparation• Prioritized tasks based on guests' arrival time, ensuring timely readiness of rooms• Made necessary arrangements to enhance the guest experience, such as amenities and special requests• Conducted detailed room checks to ensure cleanliness, functionality, and adherence to quality standards• Provided essential support to the housekeeping team to ensure efficient operations… Show more Room Checker:• Implemented a comprehensive checklist to ensure thorough room inspection and preparation• Prioritized tasks based on guests' arrival time, ensuring timely readiness of rooms• Made necessary arrangements to enhance the guest experience, such as amenities and special requests• Conducted detailed room checks to ensure cleanliness, functionality, and adherence to quality standards• Provided essential support to the housekeeping team to ensure efficient operations and guest satisfactionHouseman:• Efficiently handle and deliver guest requests, ensuring prompt and satisfactory service• Responded promptly and professionally to guest inquiries and concerns, resolving issues effectively• Oversaw the end-to-end laundry process, ensuring efficient sorting, meticulous organization, and timely return of guests' laundry items• Maintained inventory levels and assist in clearing and maintaining cleanliness of public areas• Utilized available time to accomplish additional tasks that contribute to the overall guest experience.Support other tasks and departments as needed to ensure smooth hotel operationsCoordinator:• Generated accurate and detailed reports on room cleaning progress, ensuring proper tracking and documentation• Exercised room control and monitoring to optimize guest flow and maximize room availability• Entered guest preferences into Opera system to personalize their stay and meet their specific needs• Utilized the Guest Experience Platform (GXP) by Salesforce to enhance guest interactions and deliver exceptional service• Collaborated effectively with other departments to ensure seamless coordination and guest satisfaction• Maintained clear and efficient communication with subcontractors to facilitate smooth operations and service delivery Show less