Jordan Chuang Email & Phone Number

Singapore, Singapore

Singapore, Singapore

• Curate and manage all brand touchpoints in Singapore, not limited to partnered showrooms, tradeshows, product displays.• In charge of day-to-day showroom operations, including but not limited to making sales, providing a curated customer experience, and maintaining display cleanliness.• Work closely with the Retail & Activations Assistant Manager in periodic sales reporting and operational excellence of the retail division.o Managed and supervised a small team of Part-Time staff.o Established the framework for most of the department’s retail SOPs.• Collaborate with different departments across different functions on aligning strategic plans for new product launches in the showroom.

Singapore, Singapore

• Provide bespoke services (e.g., wardrobe planning) to customers on a complete home furnishing solution, specializing in bedroom furniture and mattresses.• Ensuring a high level of customer satisfaction by assessing their needs and providing relevant information and assistance when required.• Coordinated work activities with other departments such as the store’s Interior Design & Communication team for projects such as refreshing the store’s room settings.• Actively promoting top-selling and prioritized products to maximize sales.• Work closely with the department manager (Shopkeeper) to provide real-time observations of customers’ buying patterns and operational excellence of the department.

Prepared and served handcrafted coffee and tea beveragesExtensive knowledge of coffee and tea.Certified store Coffee MasterBasic stock management skills (e.g. stocktaking)

Singapore

• Deployed to the SAF Ammunition Command (SAFAQ) for National Service.• Coordinated and monitored all inbound and outgoing ammunition shipments between Singapore and SAF overseas training camps.• Provided support in ad-hoc administrative tasks such as preparing minutes for meetings and organizing team bonding events.

• Provided administrative support to the Marina Bay Sands Maison store as part of my polytechnic’s internship program.• Managed stocks of all merchandise in store (e.g. accounting of stocks, stock transfers, etc.).• Assisted Client Advisors with ad-hoc tasks such as packing of merchandise, tending to clients’ queries on products.