Jordan Coffman Email and Phone Number

Competencies:Provides expertise in Learning management system (LMS) functionality and reportingProvides subject matter expertise on all technology, leadership, and training processes.Regularly facilitated and managed the budget of the Technology sub-department with our team.Manages and reviews a multi-department cloud database of documentation and resources for internal course materials.Manages and distributes training policies and practices through a cloud system (learning repository) including the use of metadata specifications.Manages PowerBI reporting analytics to help run critical business functions more efficiently.Experience with creative brand identity standards within the Vision and mission of the company.Oversees a team of quality assurance and technology support specialists.Achieved highly coordinated cross-communications environment, liaising with staff members for best practices sharing.Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.Planned and managed operations to achieve objectives within budgets.Enhanced performance through collaboration with diverse teams.Cross-functional collaborationObjective settingBudgetingLearning managementCurriculum developmentUser interface designProject managementWeb content creation and managementDeveloped testing and function features alongside stakeholder needs.Achievements:Overhauled the creative design for all iterations of content across LMS.Built from the ground up entire Technology department and team.Created and managed quality assurance sub-department teamAssumed all technology and creative responsibilities within the company.Lead the development of online Jobs for Life curriculum.Lead the development of online MidFlorida financial stewardship curriculum.

- Developed, deployed and maintained robust training programsaccomplishing department and facility goals.- Developed and improved curricula, course formats and lessonpresentations for diverse topics.- Developed curriculum and learning materials to increasecomprehension.- Incorporated aesthetic design principles to support creation of visuallyappealing products and parts.

- Built layouts according to customer parameters using HTML5 and CSS3.- Determined job priorities for multiple projects and communicatedsequencing, priorities and timelines to entire team.- Designed, built and maintained websites using authoring or scriptinglanguages, content creation tools and digital media.- Created project plans with established timelines, assigned toappropriate teams and managed workflow throughout construction.

Competencies:Served as a subject matter expert in training and retail operations practicesProvided support to a multitude of managers and employees on suggested best practices to optimize productivity and potential success.7 Years of experience supervising and communicating within Publix strategy.Developed premier customer service and attention to detail over the range of my roles and responsibilities at Publix.Upheld quality control policies and procedures to increase customer satisfaction.Demonstrated excellent communication skills in resolving product and consumer complaints.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.General store and merchandising operationsStore inventory management and receiving operationsFloor planning, shelf space, and managementAchievements:Maintained highest rated IPB (items per bag) within the region.Consistently achieved top donation sales within the region.Given training lead responsibility.