- Communicate through numerous avenues to prospective and current residents providing excellent customer service- Consistently developing and providing efficiencies to increase productivity- Develop Social Media strategies on multiple networks that increase resident retention and attract prospective residents

- Prioritized, distributed, and managed all aspects of negotiator and underwriter workload- Provided performance feedback and training to team members to promote development and improved operational results- Promoted organizational legal compliance through quality assurance audits on completed and aged files- Developed reporting process enhancements, increasing productivity and reliability

- Analyzed customer information and determined best option available to prevent further loss to all investors- Independently developed process efficiencies- Effectively communicated with multiple stakeholders to satisfy business and customer needs- Collaborated with multiple teams to ensure successful exchange of information

- Created monthly, quarterly, and annual forecasts and budgets for more than 70 projects- Adapted and utilized multiple software applications to evaluate business measurements - Corresponded cross functionally with internationally diverse team members- Designed and prepared detailed analysis of business concerns on multimillion dollar accounts