• Successful launch of a startup client’s website, complete with attractive copy and compliant with SEO guidelines.• Creation of a comprehensive set of Standard Operating Procedures (SOP’s) for a client whose business did not have any in place, resulting in increased productivity and office cohesion.• Full design and copy of product literature such as brochures and newsletters for clients to present to potential customers to increase lead generation.• Other services provided included branding, logo design, content editing, business plan creation, and contract writing.

• Analyzed water, electric, and gas trends for Fortune 500 corporate clients, identifying opportunities for efficiency improvement.• Investigated utility billing errors, liaising with utility companies to rectify discrepancies and ensure accurate invoicing.• Detected water leaks by scrutinizing usage trends, comparing data to historical patterns and industry benchmarks.• Advised clients on efficiency strategies, fostering communication to optimize utility consumption and reduce costs.• Produced total savings of $1.2 million for clients during tenure.• Earned the HERO Award in 2018 for ability to adapt to dynamic work environment and overall client satisfaction.

• Provided personalized insurance guidance to customers based on their assets and needs.• Educated customers on various coverage options available as well as the coverage included on their existing policies.• Identified customer gaps in coverage and achieved an 8% lead generation rate to fill gaps and provide customer with well-rounded insurance portfolio.• Facilitated internal communications with cross-functional teams, collaborating with Sales and Underwriting departments to balance customer and company needs. • Maintained licensure through regular continuing education, staying abreast of industry updates and best practices. • Nominated twice and recognized as Safeco’s Employee of the Month in 2016 for demonstrating self-accountability, integrity, and trusted service.

• Conducted regular clerical duties, including copying, filing, answering phones, and scheduling.• Owned and managed multiple long-term projects vital to the continued success of the school including large donor mailings and a running instrument inventory.• Provided information on curriculum and graduation requirements to teachers and students• Daily utilization of Microsoft Office Suite to maintain large databases of student information, prospective students, alumni, and donors.• Regular utilization of Adobe Creative Suite to create posters, recital programs, brochures, and school forms.