Jordan Croft, Ms Email & Phone Number

Chicago, Illinois, United States

United States

Develop a team of leaders to evolve coaching by inspiring confidence and a desire to thrive ➢Successfully enhance coaching performance by steering 10+ supervisors with 150+ reporting employees➢ Conduct B2B presentations to increase understanding and excitement of program and company connections➢ Lead newly established B2B team ➢Trusted to regularly navigate employee relations matters in conjunction with human resource business partners including leaves of absence ( LOAs) and performance improvement plans➢Successfully created 26 additional positions at the senior leadership level by pioneering a new role and developing the corresponding job description, while serving as the Senior Health Coach Manager➢Complete quarterly performance assessments of leaders and oversee assessments of coaches while calibrating with department stakeholders➢Responsible for monitoring and analyzing data trends to proactively identify opportunities for optimizing processes and programs ➢Subject matter expert in the implementation and training of new protocols ➢Proficient in conducting interviews for a range of positions, from entry level to senior management, and experienced in managing Workday operations

Graduate of 10 week Customer Success Management course. Expanded knowledge and skills around customer renewal cycles, customer health forecasting, churn reduction, new client onboarding and enablement.

Charlotte, North Carolina Area

➢ Implemented outside sales promotions to drive business growth for the restaurant➢ Ensured customer satisfaction and retention through meeting the customers unique requests and needs➢Collaborated effectively with a diverse team to achieve common goals➢Demonstrated strong memory and multitasking skills to efficiently handle daily tasks and responsibilities

Savannah, Georgia Area

➢Successfully launched the hospital's first Medical Fitness program➢Marketed to local physicians through onsite presentations, effectively managing stakeholders and driving initiative to encourage medical fitness participation➢Coordinated with a team of specialists to create a comprehensive Children's Wellness Program, specifically designed to address childhood wellness and obesity (ages 3-18). The program reached over 500 physician referrals➢Actively participated as wellness coach on Hospital Insurance Board activities

Savannah, Georgia Area

➢Managed the customer relations staff and created schedules, trained employees, processed daily financials and membership payments, promoted all available memberships, and processed and awarded financial assistance for membership and sports activities➢Conducted interviews and hired staff for the welcome center

Moultrie, Ga

➢Effectively coordinated with the Colquitt County Medical Center's insurance board to design and implement testing to identify individuals' at-risk factors, and utilized the resulting data to create a comprehensive Corporate Wellness Program for the Colquitt Medical Center➢Designed and developed a successful physician-referred exercise program, open to any community member whose physician believed they could benefit from an 8-week exercise regimen➢Managed the Wellness Center staff: scheduling, training, monthly team meetings

Master'S Degree, Sports Medicine

Bachelor Of Science - Bs, Exercise Physiology

Graduated with Honors in 2011