Set the strategic direction and operating success for the product team with oversight of an $8B portfolio in indemnity expenditure. Develop, manage, and lead a team of 15 product owners with a Lean approach encouraging innovation, experimentation, implementation, and problem solving. Develop and execute long-term plans to reduce costs, mitigate risk, improve the customer experience, and enhance revenue generation.- Achieved $38M in savings by leading the implementation of a simplified vehicle inspection strategy.- Delivered $7M in annual cost savings by reengineering the total loss product using automation, work segmentation, and outsourcing.- Increased efficiency and productivity by automating digital settlements which resulted in $6.5M annual savings.- Developed a multi-year roadmap for auto claims products to achieve 75% touchless capability within three years.- Improved compliance by leading risk identification and mitigation efforts for the product team.- Designed an auto claims accuracy program saving $10.1M annually.- Insourced key operational process during COVID response increasing employee productivity by 100% and savings $18M annually.- Piloted machine learning image processing tool to evaluate damage and issue reimbursements without human intervention.- Drove increased business value by fostering an environment of continuous improvement and transforming the organization to Agile work management practices.- Improved revenue by $20M by negotiating higher sales prices and lower fees from salvage vehicle purchaser.

Drove organizational improvement by designing and implementing Business Process Management (BPM) strategy organization-wide. Developed scalable programs and strategy to increase speed of product delivery and compliance by partnering with cross-functional leaders for implementation. Delivered innovative ideas and concepts to the executive teams through the C-Level. Enhanced IT, design, and contact center processes using operational excellence principles.- Director for BPM Tools & Technology team overseeing a team of 18 (Product Owners and IT) in the development, maintenance, and improvement of tools.- Directed Product Team in developing a new User Interface for an internal Business Process Management Tool based on internal user feedback and technology best practices resulting in improved internal customer experience.- Enhanced contact center efficiency by identifying callers, call intent, and automating servicing resulting in headcount savings of 5% of call center employees.- Standardized and automated accessibility testing resulting in increased compliance and reduction of 5 FTE.

Directed process engineering projects and initiatives within the Glass Finishing department. Oversaw a team of 27. Managed the continuous improvement program, led Kaizen events and status meetings, and provided progress reports to Executives. - Saved $4M+ over three years through Lean Six Sigma strategy, capital investments, and quality improvements.- Led $2.5M+ in capital improvement projects on time and within budget.- Achieved $200K in annual savings by reducing process changeover time by 75%.

Managed manufacturing process improvement projects to enhance production within inkjet cartridge assembly operations. Developed and purchased manufacturing equipment to support high volume operations. Directed projects from inception to completion including planning, scheduling, and budget management. Partnered with global teams to implement new processes and equipment. Selected into leadership development program receiving mentorship from upper management.- Led a global project driving $42M in savings over five years implementing hardware product serialization.- Redesigned a packaging process which reduced workload by 76 operators and saved $350K annually.- Managed diverse capital expenditure projects totaling $3.5M.

Selected for the inaugural class of Lexmark's Technical Rotation Program where I rotated through 3 assignments in various engineering roles over the course of 3 years. Assignments included working in advanced manufacturing, advanced research, and hardware design roles.

Researched micro-scale devices for medicinal drug delivery investigating fabrication, design, and economics to produce micro-needle drug delivery devices. Developed methods to manufacture micro-needle devices using injection molding. Designed prototype parts, tools, and molds using SolidWorks.

Developed new commercial A/C compressors for a $300M business unit. Resolved quality and manufacturing issues and implemented cost reduction initiatives for existing products.