Jordan Lee Email & Phone Number

Bothell, Washington, United States

Redmond, Washington, United States

Seattle, Washington, United States

Seattle, WA

Seattle, WA

Greater Seattle Area

• Leads the launch and ongoing support of Private Pricing contracts for AWS’s services, impacting the business’s largest customers.
• Coordinates and translates the needs of Sales, Finance, Service, and Legal stakeholders in a manner that results in accurate agreements that scale with the business.
• Creates self-service tools for use by the contracting team to solve short term needs, while closely coordinating with development teams for the creation of official tools used globally by AWS.
• Constant involvement in AWS’s Salesforce.com reporting integration and data management.
• Acts as the primary escalation point in the Contract Ops team, addressing the largest and most complex contracts and their operational effects.
• Organizes team Roadmap; coordinates the various projects underway, in order to attain goals

Greater Seattle Area

• Owned and balanced accelerating workload to address backlog of internal work while handling inbound customer requests.
• Created the new contract process from scratch, solving long standing fall-through.
• Balanced daily global workloads, coordinating overseas and locally.
• Acted as primary Support Billing process operator, coordinated recurring external team effort.
• Main escalation point of contact for all product-related contracting and operations

Bellevue, WA

As the AR Process Owner and Training Coach in Client Services, I am focused on arming O.C. Tanner's Account Representatives to build, maintain, and elevate client accounts through a focus on Quality, Efficiency, and Delivery. I create exciting, engaging, and cost-effective training to keep our people sharp, and report on and manage the performance of the.

I established lasting relationships with clients ranging from tens of thousands to multi-million dollar yearlybusiness with O.C. Tanner, creating value through the connection I maintained. Multiple clients openly statedthey opted not to go to bid in large part due to that relationship.I managed the translation of the Sales Office's work with clients to.