Jordan Lee Email & Phone Number

Bothell, Washington, United States

Redmond, Washington, United States

Seattle, Washington, United States

Seattle, Wa

Seattle, Wa

Greater Seattle Area

• Leads the launch and ongoing support of Private Pricing contracts for AWS’s services, impacting the business’s largest customers.• Coordinates and translates the needs of Sales, Finance, Service, and Legal stakeholders in a manner that results in accurate agreements that scale with the business.• Creates self-service tools for use by the contracting team to solve short term needs, while closely coordinating with development teams for the creation of official tools used globally by AWS.• Constant involvement in AWS’s Salesforce.com reporting integration and data management.• Acts as the primary escalation point in the Contract Ops team, addressing the largest and most complex contracts and their operational effects.• Organizes team Roadmap; coordinates the various projects underway, in order to attain goals

Greater Seattle Area

• Owned and balanced accelerating workload to address backlog of internal work while handling inbound customer requests.• Created the new contract process from scratch, solving long standing fall-through.• Balanced daily global workloads, coordinating overseas and locally.• Acted as primary Support Billing process operator, coordinated recurring external team effort.• Main escalation point of contact for all product-related contracting and operations

Bellevue, Wa

As the AR Process Owner and Training Coach in Client Services, I am focused on arming O.C. Tanner's Account Representatives to build, maintain, and elevate client accounts through a focus on Quality, Efficiency, and Delivery. I create exciting, engaging, and cost-effective training to keep our people sharp, and report on and manage the performance of the Account Reps with their direct supervisors. I apply understanding of adult-learning principles to structure training and verify that the content is adopted department-wide.I identify weaknesses in current processes, and implement simplified, sensible, and easily understandable changes that enable our teams to work smarter.

I established lasting relationships with clients ranging from tens of thousands to multi-million dollar yearlybusiness with O.C. Tanner, creating value through the connection I maintained. Multiple clients openly statedthey opted not to go to bid in large part due to that relationship.I managed the translation of the Sales Office's work with clients to seamless implementation in O.C. Tanner'ssystems, resulting in a timely launch of a client's solutions, all while driving down waste and refining processes.I ensured clients' contracts and unique aspects were considered in all aspects of company operation, notallowing sweeping processes to disregard the need of all clients I managed; worked hand-in-hand withcontracts team to understand, clarify, and execute contract terms where they did not cause conflicts with O.C.Tanner standards.