Jordan Turner Email & Phone Number

Preston, Gb

Preston, Gb

Preston, England, United Kingdom

I specialise in conducting virtual appraisals and face-to-face meetings with business owners to discuss their exit strategies, introduce our brands, and provide comprehensive business valuations. My approach focuses on building strong client relationships, gaining an in-depth understanding of their business needs, and presenting tailored solutions that align with their goals. I effectively convey our company’s unique selling points (USPs), which has been instrumental in winning new business and ensuring smooth transitions for our clients.In addition to my primary responsibilities, I actively participate in contract negotiations, ensuring that all legal and financial terms are clearly communicated and agreed upon. I also manage invoicing and various administrative tasks to support operational efficiency. A significant aspect of my role involves lead generation; I qualify potential clients by understanding their motivations and suitability, often conducting follow-up calls to convert leads that directors have been unable to secure.A key achievement during my tenure has been my involvement in launching a new brand in mid-2023, which has seen substantial growth. I played a central role in training new staff on lead generation techniques, objection handling, and essential sales skills, contributing to a marked increase in overall revenue and showcasing my leadership and adaptability within the business.

Blackburn, England, United Kingdom

In my role as a Broadband and Mobile Device Technician for one of the largest providers in the UK, I was responsible for resolving faults and installing broadband services for BT/EE, as well as setting up mobile devices for customers of the UK's fastest mobile network provider. My focus on upselling opportunities not only enhanced customer satisfaction but also contributed significantly to revenue generation. By consistently exceeding sales targets and achieving a high Net Promoter Score (NPS), I delivered an exceptional customer experience.I took on a leadership role by training and coaching new and existing colleagues through ride-along sessions, group training, and phone coaching. This commitment helped maintain our Manchester location as the highest-performing site in the UK. My dedication to excellence is reflected in my consistently high driving score throughout my tenure in this role.Additionally, I served as Duty Manager and Key Holder during evening shifts, where I ensured that stock was accurately scanned upon return, fleet maintenance was upheld to high standards, and daily checklists were completed, guaranteeing the security and efficiency of our operations.

Preston, England, United Kingdom

In my role, I focused on creating customer loyalty by tailoring advice to meet each customer’s unique desires and needs. By actively listening to customers, I developed customised solutions and recommended appropriate products, consistently exceeding targets and service levels. My ability to follow communication scripts ensured that I handled various topics with eloquence and professionalism, further enhancing the overall customer experience.

Preston, England, United Kingdom

In my role, I supported customers throughout their end-to-end journey, providing reassurance and clarity at every stage of the process. By engaging directly and honestly with customers, I developed a deep understanding of their needs and desires, which enabled me to deliver effective and personalized support. Additionally, I managed the uploading of data and communications to the company’s software, ensuring a complete audit trail and maintaining transparency across the business.

Preston, England, United Kingdom

In my role, I welcomed and provided tailored advice to a demanding customer base, fostering a collaborative team environment with a positive ‘can-do’ attitude that motivated my colleagues. I assisted in stock management and deliveries, ensuring the stockroom was consistently organized. I mastered the company’s POS system to efficiently conduct transactions, process exchanges, and handle refunds.I approached customer complaints with integrity and professionalism, escalating serious issues to the manager on duty for resolution. Additionally, I managed various day-to-day operational duties, including opening and closing the store, cash reconciliation, merchandising, and achieving key performance indicators (KPIs) such as wage costs and shrinkage, all of which contributed to seamless store operations.

Preston, England, United Kingdom

In my role, I utilised effective people management and organizational skills to plan wages and shop merchandising while effectively controlling waste costs. My strong commercial awareness allowed me to maintain high presentation standards, ensuring that the store was a welcoming environment that provided customers with the best possible experience. I actively promoted the values of the business, reinforcing our commitment to customer satisfaction.I handled stock with care during deliveries, quickly placing products on shelves to ensure availability for customers.Additionally, I undertook a secondment, managing the bakery department at the Fleetwood store while the manager was on long-term sick leave, further demonstrating my adaptability and leadership in a challenging situation.