Jordan D. Email & Phone Number

New York, Ny, Us

- Centralized point of contact for critical technological needs, integral to the oversight of trillions in asset management.- Diagnose and resolve a wide range of technical issues, including hardware malfunctions, software conflicts, system errors, and network connectivity problems, ensuring minimal downtime and disruptions.- Demonstrate expertise in resolving escalated VDI-related issues, including complex problems related to session connectivity, profile management, application delivery, and performance optimization.

Hilliard, Ohio, Us

• Managed technical projects from initiation to completion, ensuring successful deliverywithin scope, timeline, and budget.• Spearheaded the creation and implementation of tailored VoIP phone systems for adiverse portfolio of 80 clients, ensuring customized communication solutions.• Orchestrated comprehensive staff training sessions for each client, empowering theirteams with proficient VoIP system utilization.• Diligently administered and maintained VoIP phone systems for all 80 clients, providingcontinuous support, updates, and performance enhancements.• Conducted thorough site-specific network research for each of the 80 client locations todetermine the need for additional hardware or configuration adjustments.• Performed detailed site assessments, evaluating existing data infrastructure, andidentifying requirements for updates or new cabling installations.• Utilized findings to make informed decisions regarding hardware enhancements, ensuring optimal network performance and connectivity for each client.

Hilliard, Ohio, Us

• Acted as a Tier 2 escalation technician, taking charge of resolving complex networkoutages and intricate software/hardware failures specific to dental imaging software anddental x-ray equipment.• Developed and implemented an automation policy that annually reduced ticket volumeby 100 cases, freeing up a total of 1,000-2,000 minutes of productive time for othercritical tasks.• Assumed the role of a mentor, providing guidance and comprehensive training toonboarded technicians in internal processes and troubleshooting procedures.• Implemented and managed Ethernet cabling infrastructure, covering data runs and cablerouting, to ensure reliable network connectivity.• Leveraged Sysinternals suite of diagnostic tools to meticulously identify and addressdriver failures associated with dental USB X-ray sensors.• Proficiently installed a wide spectrum of IT equipment, including network devices,servers, workstations, peripherals, and more.• Diagnosed and resolved Windows server failures using systematic troubleshootingmethods, including event log analysis, hardware, and software diagnostics.• Provided comprehensive support for workstations, addressing a wide range of issues frombasic inquiries to advanced troubleshooting and configuration tasks, ensuring uninterrupted operations.

Hilliard, Ohio, Us

Akron, Oh, Us

Bachelor Of Arts - Ba, Computer And Information Sciences

High School Diploma