Jordan Dirks Email & Phone Number

Overland Park, Kansas, United States

• I stepped into this supervisor role in October of 2023. This position is designed for individuals to work alongside a tenured operations supervisor to build the foundation for the next chapter as Team Supervisor. While.
• Empowers representatives to achieve their highest potential by providing constructive feedback, trainings, and monthly performance reviews
• Ensures daily workflow is maintained while meeting quality standards
• Provides accounts receivable financing and analyzes client portfolios to ensure company policies are upheld while processing

Overland Park, Kansas, United States

• While maintaining the responsibilities of an Account Representative (AR), an Account Representative II (AR2) focuses on the risk portion of maintaining client portfolios. TThe AR2 position builds on the foundation.
• Compile and analyze reports of client trends to identify potential and ongoing risk that could result in potential loss
• Identify top risk accounts and formulated action plans to resolve loss position
• Collaborate with clients to resolve loss positions and advise how they can be avoided going forward
• Contribute to growth of team by training teammates how risk is identified and resolved
• Called clients during an initiative to gather feedback regarding products and services to senior management

Overland Park, Kansas, United States

• The Account Representative position focuses on providing the best customer service possible to our clients while ensuring proper procedures are in place when extending funding to our clients. Clear, concise.
• Reviews paperwork, purchases invoices, collects on receivables, and reviews client profiles to ensure account is in good standing before extending funds
• Resolves client inquiries regarding product and service issues while ensuring policy is followed to mitigate risk and minimize potential loss
• Performs account maintenance when changes are requested by client
• Assisted training team in developing new material for changing procedures and met with new hires weekly to conduct the presentation

Kansas City, KS

• Evaluated client needs to recommend financial solutions and engaged in educational discussions in the topic of personal finance
• Opened checking, savings, and retirement accounts as well as credit cards, and personal loans
• Analyzed transactions to ensure accuracy and mitigate fraud loss
• Completed account maintenance, wire transfers, and resolved customer service inquiries
• Proactively studied financial topics to ensure compliance with bank policy and federal law

Wesley, Iowa

• Provided energetic and efficient customer service while completing transactions
• Asked questions to recommend financial solutions to clients
• Determined currency needs for branch and conducted daily vault and drawer balances
• Volunteered in community as co-chair of philanthropic group Community Crusaders

Bafoussam, Cameroon

• Integrated self into community by attending local agricultural cooperative meetings, visitng local farmers and assisting with field work, and engaging with community at community functions
• Conducted farm analysis surveys to ameliorate production and address local agricultural concerns
• Co-facilitated agricultural trainings with a group of local farmers
• Developed and presented materials for swine production trainings
• Instructed agriculture education courses in French at local high school
• Created educational content as a member of Peace Corps Cameroon's Social Media Committee to educate public of volunteers’ experiences and Cameroonian culture

Sleepy Eye, Minnesota

• Performed daily welfare tasks to ensure optimum animal care, including postnatal piglet and sow care, breeding assistance, feeding, and vaccinations
• Learned of the production components required to run a thriving sow farm, nursery, and finishing unit
• Participated in team-building and educational activities, including Minnesota Pork Board's Young Leaders in Agriculture Conference

Bachelor’S Degree, Animal Sciences

Activities and Societies: During my journey at Iowa State, I prioritized academic opportunities such as tutoring chemistry, being a human.

Study Abroad Program, Biology/Biological Sciences, General

I would recommend any college student that asks me about my study abroad experience to take advantage this unique opportunity. Not only.