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• Marketing St James’s Place to potential and prospective clients• Organising meetings with clients and advisors• Assisting management with overall lead generation strategies and marketing campaigns• Maintaining enthusiasm and ensuring high performance amongst colleagues in a highly target-driven environment• Learning St James’s sales script in order to deliver an excellent sales pitch over the phone • Successfully handle rebuttals and objections• Ensure a constant flow of new clients and warm leads• Assist new colleagues with training and delivering a confident sales pitch

• Delivering outstanding service to high profile clients• Developing trusted relationship with customers and building client book• Fitting garments to clients and pinning for alterations• Ensuring an exceptional and immaculate one-to-one customer experience• Advising clients on current trends and fitting/ tailoring• Using knowledge in fashion design to highlight product advantages• Politely offering complimentary products• Assisting management in training staff• Successfully exceeding sales objectives and KPI’s• Boosting store takings and being an ambassador of the brand