Jordan Hubbard Email & Phone Number

Santa Cruz, CA, US

Adelphi, Maryland, US

Adelphi, Maryland, US

-Serves as the Chat Team’s first responder to escalated student situations, managing a high volume of inquiries through live chat, SMS, email, cases, phone calls, and Teams, and consistently delivering timely, effective solutions-Champions an optimistic, student-centric culture by leading team initiatives to embed the “students first” core value in daily.

Adelphi, Maryland, US

-Provided outstanding customer service by rapidly addressing a high volume of student inquiries related to financial aid, payment plans, tuition assistance, VA benefits, and all other payment options, while maintaining a stellar satisfaction rating-Developed and implemented comprehensive financial enrollment plans, resolving student financial challenges.

Arlington, Virginia, US

-Managed six wellness programs and services, resulting in increased program participation by 40%-Developed and managed strategic partnerships with community organizations to secure fee waivers for 55 clients, enhancing access to essential health and wellness resources-Implemented evidence-based interventions to address health risk factors among adults and.

Bethesda, Maryland, US

-Developed and iterated wireframes and prototypes based on user research and feedback-Collaborated closely with cross-functional teams, including UI designers, web developers, and UX managers, to translate information architecture that improved student personas and user journeys-Designed and implemented a Faculty Profile Management System for UMGC.

New York, NY, US

-Coordinated with leaders, stock and sales associates to ensure a positive and efficient customer experience through excellent customer service skills-Greeted customers to create a welcoming atmosphere -Assisted customers by locating merchandise and answering questions quickly and accurately -Performed cash register transactions and online orders.

-Worked office hours, group conferences, tabling, and weekly meetings-Created safe spaces and events for students to talk about healthy, positive relationships; how to respond to actual or potential abuse or harassment; how to intervene with peers who are perpetuating gender bias; and how to support peers who are targeted by sexual and/or relationship.

-Managed and coordinated a diverse event portfolio for student, academic, and co-curricular programs and events, resulting in thousands of successful events annually-Supervised and delegated tasks to venue crews and implemented a comprehensive event performance evaluation system to enhance service delivery-Established and maintained strong partnerships.

Certificate, Leadership & Ethics

Master Of Social Work - Msw, Social Work, Gerontology

Bachelor Of Arts - Ba, Psychology

High School Diploma