Jordan Edmonds Email and Phone Number

Develop and maintain HR data analytics and reporting systems to support HR decision making.Design and implement data visualization dashboards and reports using Tableau to effectively communicate HR metrics and trends to stakeholders.Collaborate with HR, IT, and business leaders to identify and define HR data needs, and to implement data-driven solutions.Analyze HR data using Python and PL/SQL to identify trends, correlations, and insights that support HR initiatives and business goals, including conducting statistical tests for significance such as t-tests and evaluating p-values.Develop and maintain a deep understanding of HR data, processes, and systems to ensure data accuracy, completeness, and consistency.Participate in HR data and analytics projects, from requirements gathering to implementation and ongoing maintenance.Communicate insights and recommendations to HR and business leaders (both technical & non-technical) to support informed decision making.

Designed and implemented automation solutions using Blue Prism technology to improve operational efficiency and business outcomes for my business partners.Collaborated with business and technical stakeholders to understand business requirements and to determine the best approach and solution for automation.Designed and developed Blue Prism processes and objects, including the use of RPA best practices.Debugged and troubleshot automation issues, and implemented fixes to maintain the stability of automated processes.Designed and implemented test plans and test cases to ensure the successful deployment of automation solutions.Collaborated with IT and business teams to integrate Blue Prism automation solutions with existing systems and processes.Maintained and updated documentation related to automation solutions, including process design documents, technical specifications, and user guides.Continuously learned and evaluated new RPA and automation technologies and tools to improve automation solutions and business outcomes.

Performs data extraction and manipulation to create visualizations that tell a story and aid in solving current, future, and ad hoc business needs. This includes extracting and analyzing data using PL/SQL, Pivot Tables in Excel, writing Python scripts, and creating interactive dashboard presentations in Tableau.Gathers, analyzes, summarizes, and synthesizes both categorical and continuous data to drive business recommendations.Writes Python scripts to automate repetitive, non-value add business tasks that save time and real dollars to allow employees time to focus on higher level, value add tasks.Presents quarterly trends, findings, and projections to key internal and external stakeholders.Writes & edits new & existing job descriptions. This involves researching industry trends, and best practices to meet our business partners needs.Reviews the accuracy and/or integrity of information to identify problem areas while ensuring legal and regulatory compliance and work efficiencies are maintained.

Supports Human Resources Business Partners in many facets, including: structural reorganization, staff reporting, data analysis, task automation, creating new job descriptions, employee engagement & retention strategies, re-purposing old job descriptions, and exercising discretion in the application of policies and procedures to name a few.Performs data extraction and manipulation to create visualizations that tell a story and aid in solving current, future, and ad hoc business needs. This includes extracting and analyzing data using PL/SQL, Pivot Tables in Excel, writing Python scripts, and creating interactive dashboard presentations in Tableau.Gathers, analyzes, summarizes, and synthesizes both categorical and continuous data to drive business recommendations.Writes Python scripts to automate repetitive, non-value add business tasks that save time and real dollars to allow employees time to focus on higher level, value add tasks.Presents quarterly trends, findings, and projections to key internal and external stakeholders.Writes & edits new & existing job descriptions. This involves researching industry trends, and best practices to meet our business partners needs.Reviews the accuracy and/or integrity of information to identify problem areas while ensuring legal and regulatory compliance and work efficiencies are maintained.

Reviewed and verified the accuracy and completeness of applications to include premium handling. I was thorough when performing reviews, ensuring accuracy of documents, while maintaining & managing a large number of new business & underwriting files.Ensured the effective use of procedures in accordance with best business practices and compliance with state and federal regulations.Communicated effectively with internal and external customers; verbal and written communication was clear, concise, and professional.Analyzed and verified data and statements for new business, internal replacements, and reinstatements to determine if case was suitable for client, agent/broker, and the company. Developed and maintained a strong, positive working relationship and rapport with the field force. Delivered an exceptional customer service experience by providing appropriate product/process education, while demonstrating a high level of responsiveness and follow-up on commitments.Proactively recognized problems and recommended process improvements to enhance customer service, increase efficiency and reduce unnecessary steps/hand-offs.

Managed and maintained large business accounts for AT&T. This included resolving billing disputes, analyzing clients needs and conserving positive relationships.

Basketball Referee.

I checked in electronics for diagnostics; ensured end-to-end needs were met; answered questions and resolved concerns; and provided friendly, fast, and accurate service.

I generated new customers and upgraded existing ones; maintained a positive, working relationship between retail stores and Cox Communications; and informed retail employees about the current offers.

I went above and beyond sales goals; worked in a team oriented environment; and genuinely cared for customer questions and concerns, no matter my department.

I worked in a customer facing, service oriented environment; made myself available to customers by taking orders, preparing food, and daily cleaning duties.