T1 Customer Support Rep
Current• Serve as first point of contact for thousands of advertising agencies, radio stations, cable systems, and MVPD's across the country using eMediaTRADE's SaaS platforms - MXD, AdCore.• Experience with OTRS trouble ticketing system.• Have a grasp of the 4A’s format.• Understand the processes of various traffic systems and agency systems - MediaOcean, Smartplus, Strata, Wideorbit, Radiotraffic, etc..• Hold training sessions with customers to further their knowledge of the EDI cycle.