- Provide technical support and troubleshooting, identifying and resolving issues related to ISP services and equipment for clients.- Maintain a strong customer focus, answering questions, addressing concerns, and finding opportunities to enhance customer satisfaction and retention.

- Oversee and execute regular updates and maintenance for the company's website, ensuring optimal performance, up-to-date content, and alignment with the firm's digital strategy and branding guidelines.- Expertly develop and maintain detailed client reports using Power BI, enhancing data-driven decision-making processes within DMP Management, LLC.- Provide robust internal IT support, encompassing troubleshooting, seamless integration of new software, and conducting training sessions for coworkers to ensure optimal use of technology resources.

- Successfully led and collaborated on multiple web development projects, employing JavaScript, HTML, and CSS within the React framework, resulting in robust, functional applications that demonstrated comprehensive full-stack development skills.- Implemented advanced React technologies such as TypeScript, GraphQL, React Router, and Cypress, significantly enhancing project functionality and user experience, while adhering to industry best practices.- Effectively applied agile methodologies in project management, contributing to a 30% increase in development efficiency. Pioneered a peer code review system that improved code quality and team knowledge sharing, fostering a culture of continuous improvement and collaboration.

- Actively collaborated in the design of trend-right styles for upcoming seasons, leading the charge in crafting impactful and meaningful color and material combinations for new product lines, driving brand relevance and market appeal.- Conducted comprehensive market research at retail stores and trade shows, harnessing insights to inspire and inform the development of new products, ensuring alignment with current trends and consumer preferences.- Spearheaded coordination with overseas developers to accelerate the manufacturing process, optimizing production timelines and ensuring timely market introduction of new designs.

- Skillfully managed and monitored the execution of business strategies and plans for the Men's Sport & Sport Casual line, ensuring the delivery of high-quality products, overseeing daily development stages from design to technical aspects, and maintaining consistent alignment with brand vision.- Led the approval process for upper materials based on appearance and quality, utilizing formal guidelines and technical knowledge, and approved prototype samples focusing on style details and construction. Established and managed comprehensive tracking tools for product development, maintaining rigorous quality standards and efficient production timelines through constant communication with overseas offices and factories.- Collaborated closely with design, development, retail, and marketing teams to communicate product knowledge, ensuring successful line launches and incorporating feedback for continuous improvement. Conducted regular travel to factories, retail outlets, and trade shows to execute brand strategies effectively. Analyzed retail business results and competitor trends, adjusting future product assortments to maximize sales, profitability, and inventory turns, while upholding brand integrity.

- Expertly managed the product line for Men's Sport, Sport Casual, and both Men's and Women's Work divisions, guiding all stages of the development process. Collaborated closely with designers and technicians to develop requisitions for new products and colorways, ensuring alignment with approved design specifications and target cost. Maintained rigorous development status reports and records to effectively track project progress.- Acted as a key liaison between designers, technicians, overseas developers, and the costing team, facilitating communication on day-to-day R&D issues and supporting the achievement of target costs. Worked alongside colorists to manage the diversity of colorways, balancing creative needs with production practicalities. Kept management consistently informed of any development issues and progress.- Managed the confirmation process of samples, ensuring design and technical inputs were accurately reflected for mass production. Ordered and tracked sales samples, coordinating sample requirements for various shows and meetings. Contributed to the creation of line sheets, duty calculations, and maintained divisional style masters. Proactively managed running changes, communicating updates to both Asian manufacturers and the sales department, and reviewed first production cases to guarantee consistency with confirmation samples.

- Spearheaded the management of Mens's Sport, Men's Sport Casual, and both Men's and Women's Work Divisions samples within the corporate office. Diligently maintained and updated corporate showrooms with the latest and most complete samples, ensuring an accurate representation of each division. Regularly conducted audits of showrooms to verify their currency and compliance with brand standards.- Coordinated the distribution of samples both domestically for account sales meetings and internationally for reference with overseas factories. Collaborated closely with sales representatives to manage the allocation of "rare" corporate samples, ensuring their availability for critical account meetings and maintaining an organized sample inventory.- Efficiently organized and executed the setup and breakdown of trade shows, showcasing the company's products to their best advantage. This involved meticulous planning and coordination to ensure a seamless presentation and impactful brand representation at these critical industry events.

- Effectively managed a team of associates, ensuring adherence to proper selling procedures and achievement of sales goals, while prioritizing complete customer satisfaction. Maintained a focus on both individual and team performance metrics, fostering a results-driven sales environment.- Provided hands-on coaching to employees on performance strategies, equipping them with the skills and knowledge necessary to maximize each sale. Actively developed and communicated clear and achievable sales goals, encouraging employees to not only meet but exceed expectations.- Produced detailed weekly reports to track and analyze individual employee performance, highlighting areas of success and identifying opportunities for improvement. These reports served as a critical tool for both recognizing achievements and guiding future training and development efforts.

- Skillfully pre-recorded show introductions, setting the tone for each episode by professionally introducing the day's guest and host. This role required a combination of scriptwriting, voice-over talent, and timing to create engaging introductions for diverse show formats.- Demonstrated expertise in live video editing and graphics creation for multiple show formats, ensuring a visually appealing and seamless viewing experience. Utilized advanced editing techniques and graphic design skills to enhance the overall quality and appeal of the shows.- Proficiently worked with NewTek Tricaster, HTML, and various social media platforms to broadcast live shows. Responsible for uploading finished shows to the Actors Entertainment website and effectively promoting different shows to fans, leveraging digital platforms to maximize audience reach and engagement.

- Served as a Counterintelligence Agent and Interrogator in the 328th Military Intelligence Battalion, leveraging real-world deployment experience to lead and enhance the battalion's operational readiness. Played a pivotal role in critical intelligence-gathering and analysis missions.- Spearheaded comprehensive training exercises for fellow soldiers, covering counter-surveillance, source operations, and proper information collection and reporting methods. This training was vital in ensuring that the unit maintained a high level of preparedness and operational excellence.- Diligently ensured that all soldiers remained current with essential training, thereby guaranteeing the battalion's readiness for deployment. Focused on maintaining the highest standards of performance and readiness in line with military protocols and objectives.

- Successfully completed initial enlistment as a Sergeant (E-5) with the 2-14 Cavalry Regiment, 2nd Stryker Brigade Combat Team, 25th Infantry Division. Demonstrated exceptional leadership and strategic acumen while leading a Human Intelligence (HUMINT) Collection Team during deployment in Iraq, significantly contributing to the safety and security of a designated area.- Played a crucial role in intelligence gathering and operational execution, leading to the capture of multiple high-value targets. Collaborated effectively with other units to facilitate the detention of additional persons of interest, showcasing adeptness in joint operations and intelligence sharing.- Beyond military responsibilities, actively coordinated and executed various humanitarian missions, including distributing school supplies to children, supporting community market revitalization projects, and providing medical assistance. These efforts underscored a commitment to supporting and improving the lives of local communities in Iraq.