Customer Service Representative
CurrentAvio-Diepen is an ISO9001:2015, AS9120B, and FAA AC-0056B distributor of spare parts for the aviation and aerospace industry. Proponent acquired Avio in 2016. This 35K SF site closed and the functions were moved to other locations.– Managed the customer order process for 20+ accounts. Communicated stock availability, substitutions, and pricing. Ensured orders arrived on-time and according customer specifications.– Coordinated global inventory as part of an account team. Ensured orders were accompanied by proper Federal Aviation Administration (FAA) and European Aviation Safety Agency (EASA) regulations.– Managed sales order administration via AeroExchange for parts allocated, including order acknowledgement and invoicing. Supported sales and customer service department.– Facilitated customer fulfillment by managing the integration process for parts requirements on behalf of parent company. Managed the Proponent pipeline. Volumes range from 50-100 per week.– Provided cross-functional leadership for the order process for same day, urgent orders. Vetted purchase order for stock and special customer requirements, processed orders, picked, packed, inspected quality, and shipped.– Coordinated deliveries and ensured timely delivery by monitoring and controlling the fulfillment process of parts from sales order to delivery entry.