Jordan Goodfellow
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Jordan Goodfellow Email & Phone Number

Helpdesk Engineer at Brass Lion Entertainment
Location: South Glengarry, Ontario, Canada 9 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Brass Lion Entertainment
Role
Helpdesk Engineer
Location
South Glengarry, Ontario, Canada
Company size
53 employees

Who is Jordan Goodfellow? Overview

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Quick answer

Jordan Goodfellow is listed as Helpdesk Engineer at Brass Lion Entertainment, a company with 53 employees, based in South Glengarry, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Jordan Goodfellow.

Jordan Goodfellow previously worked as Help Desk Engineer at Brass Lion Entertainment and System Administrator at Broadsign. Jordan Goodfellow holds Network And Systems Administration, Computer Systems Networking And Telecommunications from Dawson College.

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Email format at Brass Lion Entertainment

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Brass Lion Entertainment

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Profile bio

About Jordan Goodfellow

IT Administrator and Support Specialist with expertise in software, hardware, and live servicesI am an IT administrator and support specialist with a strong commitment, urgency, and work ethic. I excel in managing software, hardware, and live services, ensuring seamless operations and support.Technologies I have worked with in recent years:Splunk: Reporting, dashboard creation, alerts, and live monitoring.ServiceNow: ITSM, catalog management, flow designer, business rules, import sets, and transform maps.Google Workspace: User/group, app, device, and email management.Jira: User/group management and Confluence space management.Okta: SSO configuration for apps, user and group management, and Device Trust.

Current workplace

Jordan Goodfellow's current company

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Brass Lion Entertainment
Brass Lion Entertainment
Helpdesk Engineer
Ontario, Canada
Website
brasslionentertainment.com
Employees
53
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9 roles

Jordan Goodfellow work experience

A career timeline built from the work history available for this profile.

Help Desk Engineer

Current
Brass Lion Entertainment

Remote

  • Facilitating hardware acquisition, purchasing, and management of IT assets.
  • Onboarding/Off-boarding employees.
  • Providing first level support to 50+ employees.
  • Jira ticket and request management. Providing end users licenses, hardware and other ad-hoc/break fix requests.
  • Supporting primarily Windows systems.
  • Administering MS Exchange, Office 365 & Intune within Azure cloud environment.
Nov 2023 - Present

System Administrator

Broadsign

Montreal, Quebec, Canada

  • Facilitating hardware acquisition, purchasing, and management of IT assets.
  • Providing tier 2 support for 250+ users.
  • Incident, asset, problem, and service management using ServiceNow.
  • Supporting Windows, Mac, and Linux operating systems.
  • Administering Okta IdP, configuring SSO for applications, and provisioning users and groups.
  • Administering Salesforce, user management, integrations, configurations & workflows.
Sep 2022 - Nov 2023

It Help Desk

Broadsign

Montreal, Quebec, Canada

  • Onboarding/Off-boarding employees.
  • Facilitating hardware acquisition, purchasing, and management of IT assets.
  • Providing Help Desk support for 250+ users.
  • Incident, asset, problem, and service management using ServiceNow.
  • Supporting Windows, Mac, and Linux operating systems.
  • Administering Okta IdP, configuring SSO for applications, and provisioning users and groups.
Sep 2021 - Sep 2022

Systems Support

Eastern Ontario Health Unit

Cornwall, Ontario, Canada

  • Configuring, setup, and supporting IT hardware and networks at EOHU mass vaccination clinics. Including printers, tablets (apple/android), mobile devices (apple/android), scanners, and more.
  • Assisting the EOHU IT team in supporting internal end users in Windows-based environment
  • Supporting and troubleshooting the CoVAX application (Salesforce)
Mar 2021 - Sep 2021

Ssi Receiver And Order Auditor

Matrix Logistics Inc

Cornwall, Ontario, Canada

  • Tasked with entering warehouse products into the SSI automation system for processing using data entry tools.
  • Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
  • Used daily production sheets or work tickets to record the units handled and moved accurately.
Sep 2020 - Mar 2021

It Technician

Glentech

Cornwall, Ontario, Canada

Owning and operating small PC repair and IT support business near Cornwall Ontario. Servicing home users and small businesses with anything from hardware fixes, websites, O365, employee workstation acquisition to LAN/WAN setup and support.

Jan 2017 - Aug 2020

Support Analyst

Roevin, A Division Of Adecco Employment Services Limited.

Vancouver, British Columbia, Canada

  • Designed, managed, and helped build support infrastructure for the high availability of azurelive services.
  • Acted as primary support liaison within the DevOps team.
  • Worked on a range of projects within the Microsoft Xbox live video and game servicessuite
  • Designed, tested, deployed, and maintained KPI dashboards for operational and businessintelligence
  • Worked with GIT and Perforce to facilitate Xbox and PC systems build management.
Jan 2015 - Dec 2016

Technical Support & Qa Specialist

Fortem

Montreal, Quebec, Canada

  • Acted as the primary support contact for Omnipresence 3D security platform
  • Worked alongside QA, development, and management teams to identify applicationrequirements and build a support and deployment process for the new system
  • Effectively deployed and supported multiple projects including locations in Singaporeand Calgary
Jun 2012 - May 2014
Team & coworkers

Colleagues at Brass Lion Entertainment

Other employees you can reach at brasslionentertainment.com. View company contacts for 53 employees →

CE Caleb Epps Caleb Epps Colleague at Brass Lion EntertainmentHastings-On-Hudson, New York, United States, United States View → PP Picard Plaisimond Picard Plaisimond Colleague at Brass Lion EntertainmentMontreal, Quebec, Canada, Canada View → SD Sagarika D Rana Sagarika D Rana Colleague at Brass Lion EntertainmentUnited States, United States View → MC Mathieu Clerveau Mathieu Clerveau Colleague at Brass Lion EntertainmentMontreal, Quebec, Canada, Canada View → AZ Amerlyn Zeta Amerlyn Zeta Colleague at Brass Lion EntertainmentPittsburgh, Pennsylvania, United States, United States View → GK Greg Kozma Greg Kozma Colleague at Brass Lion EntertainmentToronto, Ontario, Canada, Canada View → CH Chris Hite Chris Hite Colleague at Brass Lion EntertainmentTraverse City, Michigan, United States, United States View → OE Orhun Erkilic Orhun Erkilic Colleague at Brass Lion EntertainmentVancouver, British Columbia, Canada, Canada View → SL Serena Liu Serena Liu Colleague at Brass Lion EntertainmentCanada, Canada View → KD Kevin Durning Kevin Durning Colleague at Brass Lion EntertainmentMontreal, Quebec, Canada, Canada View →
1 education record

Jordan Goodfellow education

FAQ

Frequently asked questions about Jordan Goodfellow

Quick answers generated from the profile data available on this page.

What company does Jordan Goodfellow work for?

Jordan Goodfellow works for Brass Lion Entertainment.

What is Jordan Goodfellow's role at Brass Lion Entertainment?

Jordan Goodfellow is listed as Helpdesk Engineer at Brass Lion Entertainment.

Where is Jordan Goodfellow based?

Jordan Goodfellow is based in South Glengarry, Ontario, Canada while working with Brass Lion Entertainment.

What companies has Jordan Goodfellow worked for?

Jordan Goodfellow has worked for Brass Lion Entertainment, Broadsign, Eastern Ontario Health Unit, Matrix Logistics Inc, and Glentech.

Who are Jordan Goodfellow's colleagues at Brass Lion Entertainment?

Jordan Goodfellow's colleagues at Brass Lion Entertainment include Caleb Epps, Picard Plaisimond, Sagarika D Rana, Mathieu Clerveau, and Amerlyn Zeta.

How can I contact Jordan Goodfellow?

You can use AeroLeads to view verified contact signals for Jordan Goodfellow at Brass Lion Entertainment, including work email, phone, and LinkedIn data when available.

What schools did Jordan Goodfellow attend?

Jordan Goodfellow holds Network And Systems Administration, Computer Systems Networking And Telecommunications from Dawson College.

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