Jordan Hackney Email & Phone Number

Platteville, Co, Us

Platteville, Co, Us

Remote

Evaluated complex applications and effectively made decisions on acceptance, rejection or modification of Real Estate Mortgage proposals for up to $3 million. Evaluations included review of various types of documentation including; credit reports, income documentation, asset documentation, appraisals, title reports, flood certifications, and insurance. * Reviewed technical and complex loan applications and effectively made decisions based on comprehensive evaluation of data and established lending policies.* Examined loans outside of typical qualifying factors for exception basis reviews as well as delinquent loans of property taxes and judgments.* Reviewed loan applications from frontline personnel, providing feedback and coaching on an as-needed basis.* Achieved 100% quality results while effectively maintaining high productivity balancing risks and business growth.* Assessed exposure, compared valuations and evaluated risk with the inclusion of reviewing for any possible exceptions.* Analysis to determine creditworthiness of complex transactions as well as risk analysis in determining if clients are eligible for risk-based exceptions* Review of construction contracts, plans/specifications in order to determine acceptability.* Manual review of 100+ documents per file for fraud and usage * Navigate complex decisions balancing business growth and risk for applications up to $2 million* Examination of credit, risk, FICO, and red flags to accurately reflect DTI ratios and ability to repay.* Analysis of all income documentation including salary/wages, fixed income sources, variable incomes, rental, trust, personal financial statement, and self-employment* In depth knowledge of personal and business tax returns and detecting fraud or revisions* Maintained defect rate of 0% * Adhered to all bank and federal guidelines and maintain all compliance measures

Tampa, Florida, United States

Made careful determinations based on skilled analyses of submitted documentation coveringcredit histories, employment records and current financial status. Facilitated multiple training sessions for new associates, associates increasing lending authority, lending authority management training, and vendor training. * Analyzed and resolved complex problems within loan applications.* Reviewed loan applications providing feedback and coaching to frontline personnel.* Mentored staff on providing technical, complex, and sensitive information to members including role play scenarios for difficult conversation training.* Maintained knowledge and understanding of laws and issues impacting the line of business.* Participated in a new product launch in 2020 and effectively virtually trained over 1,000 associates on the application process of this new product.* Served as a liaison to a team of 200 associates for assistance in complex loan applications.* Determined credit risks by reviewing files in advance and comparing data against internalchecklists and guidelines.* Guided, mentored and coached associates in both technical and professional skills, instillingbest practices and company standards.

Tampa, Florida, United States

Responsible for the evaluation of Home Equity loan applications. During this time I also became a Home Equity trainer and mentored many associates. Facilitated training classes for new associates, refresher courses for current associates, associates increasing lending authority. Participated in many projects including process design improvements, employee engagement, and analyzed vendor loan applications. * Effectively trained loan review committee lending authority team to accurately evaluate vendor loan applications for risk, errors, and in granting lending authority to processors and underwriters.* Traveled the country to various lending sites to train associates in complex loan reviews, recommendations to improve quality & production.* Responsible for the review of loan application review accuracy for new associates obtaining lending authority.* Served as a Subject Matter Expert for home equity products, policies, and standards.

Farmington, Connecticut, United States

Analyzed complex home equity loan applications while speaking with member to obtain needed documentation. Sent applications to Underwriting for loans to be decisioned. Communicate with members throughout application process advising of status updates, documentation requests, and overall decision. During this time I also trained associates to better production and quality percentages. * Maintained communication with clients regarding documentation requests as well as decision of applications.* Reviewed and analyzed credit, capacity, and collateral documentation including but limited to: calculation of various income types, review of credit to determine eligibility, and review of appraisal as well as determining loan-to-value qualification.* Supported other teammates and new associates as well as completed second reviews for on-boarding of new associates. * Worked with underwriters to fix application problems and resolve issues.* Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.* Subject Matter Expert to assist in training of employees to improve quality & production.* Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Torrington, Connecticut, United States

Started as a Teller, promoted to Teller Supervisor, and then became a Teller Supervisor for the 3rd busiest branch in the company. This branch location averaged 17,000 transactions per month. In addition to being a Teller Supervisor where I was responsible for the daily operation of the branch and its staff, I was also an Operations Manager for the branch and for the surrounding market. I completed over 100 "mock" audits of branches in the market to improve in quality and audit standards for bank and federal audits. This gave me a magnitude of coaching skills as this role requires the coaching of branch staff in order for improve operational soundness. * Examined tellers' reports of daily transactions for accuracy* Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks* Maintained audit compliance for federal and bank standards* Managed 7+ associates as well as daily function of all branch operations.