• Responsible for overseeing employee relations of 360+ store locations nationwide.

• Manage the process for reviewing disciplinary actions of employees by coordinating with campus leaders and assisting with facilitating employment actions.• Confidently advise and communicate updates to division leadership regarding policies while providing guidance and support for executing new policies.• Facilitate the grievance process for the district by acting as the liaison between the grievant and the administration, interpreting written complaints and identifying steps required to resolve concerns, ensuring all parties adhere to established timelines, coordinating hearing logistics, and monitoring the timely resolution of complaints.• Serve as a cross-functional team member to assist other HR functions as assigned, including hiring, training, onboarding, I-9 processing, investigations, and background. • Partner with Legal Services to prepare and review personnel files for recommending employment actions.• Board member of the district’s Assault Leave Committee.• Oversee the HR compliance of 40+ campuses within HISD.

•Conducted high-profile investigations of alleged employee misconduct and served as a resource to district administrators regarding various employee discipline issues.•Led EEO investigations into complaints of potential unlawful behavior, such as harassment, discrimination, and retaliation.•Designed and delivered training programs to educate district leadership on investigative techniques and protocols.•Designated as a Title IX coordinator for the largest school district in Texas.•Served as a Team Lead responsible for reviewing and approving investigations of junior investigators.•Responsible for presenting oral and written comprehensive updates regarding the team’s findings and investigation status to the district’s executive leadership.

• Lead and directed a team of elite Master Investigators deployed across the state of Texas• Provided directives and expertise on complex, high-profile cases• Consistently surpassed program goals while remaining in compliance with Department policies• Identified and resolved internal employee conduct and systematic challenges; and follow HR recommendations• Prepared and facilitated employee meetings, trainings and individual conferences• Confidently communicated with employees and stakeholders at various organizational levels• Analyzed data to identify trends and patterns to ensure the optimal achievement of program goals

• Directed a team of child abuse investigators within Montgomery and Walker County, TX• Provided directives and expertise while being responsible for making critical case decisions • Identified and resolved internal employee conduct; and worked collaboratively with the HR team by following any recommendations made• Represented the Department at multidisciplinary meetings to discuss investigative findings• Selectively chosen by the Regional Director to act as a liaison between the region and state office

• Distinguished as one of the top 15 out of 3,000+ child abuse investigators within the state of Texas• Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects while documenting investigative findings• Prepared detailed case reports from allegations, transcripts of interviews and physical evidence• Confidently testified in both criminal and civil proceedings regarding investigative findings• Awarded Master Investigator of the Year 2018

• Conducted extremely sensitive and confidential investigations to determine the cause of child fatalities• Worked jointly with parents, physicians, law enforcement judges, attorneys, school personnel, and community members to obtain information to supplement investigative findings and decisions• Conducted in-depth interviews with children, guardians, doctors, nurses, and law enforcement to gain insight into individual cases• Attended autopsies to obtain and understand Medical Examiner findings

• Conducted thorough investigations by completing interviews with parents, physicians, law enforcement, judges, attorneys, school personnel, and community members• Maintained accurate documentation of gathered information while ensuring all timeframes are within compliance • Trained and mentored new DFPS employees all while educating on DFPS policy and procedure• Selectively chosen to complete various special projects as assigned by the Program Director