Applied brand expertise, trend forecasting, and design principles to style clients in alignment with their personal preferences and the aesthetic of Alo.Adhere to company policies, safety regulations, and procedures to ensure a secure and compliantenvironment for customers and colleagues alike.• Lead selling initiatives and ensure effective teamwork to optimize productivity and customer service delivery across the sales floor.• Collaborate with leadership to analyze sales reports, identify trends, and develop actionable plans to achieve targets and enhance customer satisfaction.

Managed front desk operations to ensure all guests received exceptional service and attention to detail, translating to a high-quality customer experience.Ensured compliance with operational procedures and safety protocols, contributing to a secure and organized environment for guests and staff.Trained new staff on guest interaction strategies, seating procedures, and reservation systems, fostering a customer-focused collaborative team environment.Managed concurrent tasks and handled escalations in a fast-paced environment, demonstrating resilience and effective decision-making under pressure.

Secured 10+ medical businesses as clients by effectively promoting Mclean Aesthetics services through social media, promotional emails, and phone calls, demonstrating strong communication and persuasive skills.Reviewed client’s specific company objectives and organizational needs to ensure qualified personnel were recruited for open positions.Spearheaded an internship program, conducting interviews to select candidates aligned with company direction, highlighting skills in recruitment, selection, and talent management relevant to fostering a positive work environment.Collaborated with the Head Aesthetic Health Care Consultant to develop strategies for client retention and team culture, showcasing teamwork and strategic planning abilities

Coordinated check-in for 200+ event guests and press at the Spring/Summer 2023 Hugo Boss Fashion Show to promote a positive and seamless event experience.Created a working list of influencers, journalist, and media specialists from various social channels for future projects and events hosted by the firm.Assembled media hits for luxury hospitality clients such as The Tampa EDITION and The Ritz-Carlton, South Beach, for comprehensive coverage analysis.