Jordan Hannon Email and Phone Number

Digital Marketing Strategist at Salesforce - Travel, Transport, & Hospitality.I help businesses drive revenue and growth with real-time personalisation, engagement, and marketing optimisation technology that creates connected, humanised, and relevant experiences.I help clients optimise their digital marketing efforts using Salesforce's suite of products and services, particularly those related to marketing automation (Marketing Cloud).I aim to help customers leverage Salesforce's technology to enhance their digital marketing efforts, drive business growth, and deliver exceptional customer experiences. I combine expertise in digital marketing strategy, data analysis, and Salesforce's products to provide tailored solutions that meet our customer's unique needs and objectives.FY23:Q1 - N/AQ2 - 145% Blended Achievement vs QuotaQ3 - 117% Blended Achievement vs QuotaQ4 - 128 % Blended Achievement vs QuotaFY24:Q1 - 103% Blended Achievement vs QuotaQ2 - 111% Blended Achievement vs QuotaQ3 - 133% Blended Achievement vs QuotaQ4 - 196% Blended Achievement vs Quota

As a Team Lead, I was responsible for a team of 15 (e.g. delivery, process, etc.), controlling and assigning the workload, and having responsibility for the development of each of the team members. I represented the team in communications with the client, acting as a single point of escalation for issue resolution and client inquiries. I managed effective internal/external client relationships within a defined area of responsibility. My position required exceptional people coaching and client service delivery skills, analytical problem solving, and the ability to work effectively with the other Team Leads and the Ops Manager.A day-to-day involved managing a team of Account Executives, and promoting Accenture’s (and our clients) core values within the team. I worked closely with the Ops Manager and supported the client's demands, escalations, weekly and monthly business review preparation, reporting, and analysis.📈 I provided coaching, guidance, and career development to the members of my team. I was responsible for team morale and productivity.

In this role, I had to evaluate and ensure quality delivery of a premium customer experience, in both sales and client services. The role included developing and assessing the customer experience through direct contact interactions and trend analysis. Perform quality and performance reviews in sales and marketing. Identify improvement opportunities within the SMB support & sales environments. I sync with the TLs multiple times per week (as required) to share insights, identify focus areas, and agree on actions. Conduct root cause and data analysis on QA results in conjunction with sales, and customer feedback insights.A big part of my role consists of delivering QA sales, customer service training, and feedback to our new joiners. Also, I am responsible for developing, maintaining and delivering agent coaching plans. I would also support action plans, PIPs, and PDPs for agents that were struggling to meet KPIs.⭐ I was then promoted to become a Team Lead to manage a team that ranged from 15-20 Account Executives.

Consultative product sales and educational support for an Advertising platform. I would contact new and existing clients (Advertising Agencies or Business Advertisers) via telephone, chat, and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution/product for their business goals.I was responsible for managing a portfolio (book of clients) of SMB clients and taking responsibility for growing revenue (by increasing product/solution sales and adoption).This position involved monthly & quarterly sales KPIs. Throughout my time in this position, I always aimed to overachieve and I was awarded twice with 'Employee of the Quarter' in Q1 and Q3. I was also asked to participate in 'Project Elevate' which included 15 of us out of 250+ eligible. I then took on a more senior role within my UKI team and began coaching/sharing insights, before progressing on to a more advanced program.🏆 Distinctions :94% CSAT227% Target Achieved Top 5 of 250 Account ExecutivesTop Performer Q1Top Performer Q3

I assisted in the auditing of financial statements for clients operating in the financial services sector, which includes banks, insurance companies, investment firms, and other financial institutions.The role of a Financial Services Audit Trainee involves gaining hands-on experience in auditing financial statements within the context of the highly regulated and complex financial services industry. It's a foundational role that provides exposure to various aspects of auditing and prepares individuals for advancement within the field of accounting and auditing.

Senior Bartender in The Temple Bar - throughout college.I worked as a part of a team dealing with customers, handling cash, keeping a record of staff floats and opening up the bar. Worked in a high-pressure work environment where flexibility was required at all times, also responsible for mentoring and training staff.Won an award for top sales in own-brand Temple Bar whiskey, in light of this award I was approached by management to become a Senior Bartender.