Jordan Casserley Email and Phone Number
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Jordan Casserley personal email
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Jordan Casserley is a Engagement Manager at McKinsey & Company at McKinsey & Company. She possess expertise in research, leadership, social media, photoshop, newsletters and 42 more skills.
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Engagement ManagerMckinsey & Company May 2023 - PresentUs -
AssociateMckinsey & Company Nov 2020 - Apr 2023UsAssociate within the McKinsey Digital practice -
Product Management Mba InternCargurus Jun 2019 - Aug 2019Boston, Massachusetts, UsProduct Manager, Dealer Product -
Customer Support ManagerArtsy 2017 - 2018New York, UsFocused on reducing company time spent on non-revenue adding tasks, thereby enabling budget-neutral growth. • Built and implemented a customer service platform serving 5000+ clients in multiple time zones. Managed a team of 15 customer support representatives. • Managed Jira and GitHub ticketing and tracking for all customer-related bugs, requests, and product developments. • Created an automatic response-bot to standardize response time to 1 minute; authored 100+ customer support articles.• Maximized team efficiency by enhancing the self-support process and cutting back on the need for hands-on account management. Initiative allowed account managers to grow client lists from 80 to ~200 accounts per person. -
Product SpecialistArtsy 2016 - 2018New York, UsSpearheaded the development of the product marketing team and initiatives for the Gross Merchandise Value teams, working cross-functionally with the Product, Engineering, Sales, and Legal. • Responsible for developing go-to-market strategy and for informing roadmaps and sprint planning based on customer insights and competitive research. • Conceived of and built an on-site transactional tool, shortened sales timeline from 21 to 14 days for artworks under $5,000.• Initiated and developed external messaging and communications related to new product development, used by the sales and account management teams in client cultivation and prospect outreach. • Assisted with redesign of SaaS landing page, resulting in 2x increase in customer applications. Implemented customer development pipeline to reinforce the Artsy brand and drive gallery subscriptions. -
Business Analyst, Artsy Billing & Accounts ReceivableArtsy 2014 - 2017New York, UsBuilt a system for obtaining, tracking, and growing revenue. Identified opportunity and single-handedly managed all recurring revenue and coordinated recurring payments from 2000+ clients. • Scaled subscription payment collection from roughly $1k/day to $1MM+ in MRR. • Hired and trained three new full-time billing and accounts receivable employees, and transitioned department ownership to the newly-created Finance team. -
Senior Gallery Relations ManagerArtsy 2014 - 2017New York, Us• Managed relationships with 90+ Artsy gallery partners (roughly $80,000 MRR), including key international accounts. • Identified and executed on opportunities to expand Artsy’s presence and brand worldwide.• Represented Artsy at multiple international art fairs, including launching Artsy's presence in Australia. • Advanced subscription outreach to engage new clients while creating new opportunities for ongoing engagement and retention of current client base. -
Resident AdvisorStanford University Mar 2013 - Jun 2014Stanford, Ca, UsDepartment of Residential Education: Highly selective interview process resulting in appointment as house Resident Advisor (RA). Leader of house staff, mentor for sixty residents in an all-female dorm; involved five-month training in drug and alcohol abuse, interpersonal relationships, leadership strategies, conflict resolution, and more. -
Student CataloguerStanford University Jan 2013 - Jun 2014Stanford, Ca, UsStanford Visual Resources Center: Collection, organization, and management of visual data compiled by the Department of Art & Art History. -
EditorStanford University Sep 2010 - Jun 2013Stanford, Ca, UsStanford Quad Yearbook: Positions held include Managing Editor and Senior Section Editor. Oversee the completion of the book; work with section editors, photographers, layout artists, business and marketing teams, and publishing companies to complete a 400+ page book. -
Intern, Sotheby'S PreferredSotheby'S Jun 2013 - Aug 2013New York, New York, UsIntern in the Sotheby's Preferred Department, a branch of marketing that handles client service and loyalty programs. -
Student GuideIris & B. Gerald Cantor Center For Visual Arts At Stanford University Sep 2011 - Jun 2013Stanford, California, UsExtensive training and testing process in museum education and organization; self-designed tour of Center collections and exhibits for diverse audiences. -
Visitor Services VolunteerIris & B. Gerald Cantor Center For Visual Arts At Stanford University Mar 2011 - Jun 2013Stanford, California, UsSection Leader responsible for organizing and managing other volunteers. Requires in depth training and knowledge of museum collections. -
Tour GuideMuseo Di Palazzo Vecchio Sep 2012 - Dec 2012Extensive training and testing process in museum education and organization, and city history. Gave tours of Secret Passages of Florence’s City Hall to diverse audiences
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Institutional Development InternGuggenheim Museum Jun 2012 - Aug 2012New York, Ny, UsExtensive museum, non-profit, and prospect research; writing final exhibition reports and grant proposals; maintenance of records and constituent profiles in Raiser’s Edge; donor correspondence. -
InternArtadia Jun 2011 - Sep 2011Brooklyn, Ny, UsNon-profit organization aiming to encourage and fund the development of innovative art and artists around the country. Extensive artist, gallery, non-profit, and development research; preparation and organization of artist materials for review in artist residency panel process, and contributed writing to monthly newsletter. -
InternLuhring Augustine Gallery Inc Jun 2011 - Aug 2011Internship at the contemporary art gallery. Gallery and artist research, office work, management organization.
Jordan Casserley Skills
Jordan Casserley Education Details
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University Of Virginia Darden School Of BusinessGeneral -
Stanford UniversityCriticism And Conservation -
Greenwich AcademyHigh School -
General AssemblyData Analytics -
Stanford UniversityBachelor Of Arts - Ba
Frequently Asked Questions about Jordan Casserley
What company does Jordan Casserley work for?
Jordan Casserley works for Mckinsey & Company
What is Jordan Casserley's role at the current company?
Jordan Casserley's current role is Engagement Manager at McKinsey & Company.
What is Jordan Casserley's email address?
Jordan Casserley's email address is jo****@****sey.com
What is Jordan Casserley's direct phone number?
Jordan Casserley's direct phone number is +120339*****
What schools did Jordan Casserley attend?
Jordan Casserley attended University Of Virginia Darden School Of Business, Stanford University, Greenwich Academy, General Assembly, Stanford University.
What skills is Jordan Casserley known for?
Jordan Casserley has skills like Research, Leadership, Social Media, Photoshop, Newsletters, Powerpoint, Microsoft Office, Museums, Grant Writing, Microsoft Excel, Marketing, Art History.
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