Jordan Casserley Email & Phone Number

Us

Us

Associate within the McKinsey Digital practice

Boston, Massachusetts, Us

Product Manager, Dealer Product

New York, Us

Focused on reducing company time spent on non-revenue adding tasks, thereby enabling budget-neutral growth. • Built and implemented a customer service platform serving 5000+ clients in multiple time zones. Managed a team of 15 customer support representatives. • Managed Jira and GitHub ticketing and tracking for all customer-related bugs, requests, and product developments. • Created an automatic response-bot to standardize response time to 1 minute; authored 100+ customer support articles.• Maximized team efficiency by enhancing the self-support process and cutting back on the need for hands-on account management. Initiative allowed account managers to grow client lists from 80 to ~200 accounts per person.

New York, Us

Spearheaded the development of the product marketing team and initiatives for the Gross Merchandise Value teams, working cross-functionally with the Product, Engineering, Sales, and Legal. • Responsible for developing go-to-market strategy and for informing roadmaps and sprint planning based on customer insights and competitive research. • Conceived of and built an on-site transactional tool, shortened sales timeline from 21 to 14 days for artworks under $5,000.• Initiated and developed external messaging and communications related to new product development, used by the sales and account management teams in client cultivation and prospect outreach. • Assisted with redesign of SaaS landing page, resulting in 2x increase in customer applications. Implemented customer development pipeline to reinforce the Artsy brand and drive gallery subscriptions.

New York, Us

Built a system for obtaining, tracking, and growing revenue. Identified opportunity and single-handedly managed all recurring revenue and coordinated recurring payments from 2000+ clients. • Scaled subscription payment collection from roughly $1k/day to $1MM+ in MRR. • Hired and trained three new full-time billing and accounts receivable employees, and transitioned department ownership to the newly-created Finance team.

New York, Us

• Managed relationships with 90+ Artsy gallery partners (roughly $80,000 MRR), including key international accounts. • Identified and executed on opportunities to expand Artsy’s presence and brand worldwide.• Represented Artsy at multiple international art fairs, including launching Artsy's presence in Australia. • Advanced subscription outreach to engage new clients while creating new opportunities for ongoing engagement and retention of current client base.

Stanford, Ca, Us

Department of Residential Education: Highly selective interview process resulting in appointment as house Resident Advisor (RA). Leader of house staff, mentor for sixty residents in an all-female dorm; involved five-month training in drug and alcohol abuse, interpersonal relationships, leadership strategies, conflict resolution, and more.

Stanford, Ca, Us

Stanford Visual Resources Center: Collection, organization, and management of visual data compiled by the Department of Art & Art History.

Stanford, Ca, Us

Stanford Quad Yearbook: Positions held include Managing Editor and Senior Section Editor. Oversee the completion of the book; work with section editors, photographers, layout artists, business and marketing teams, and publishing companies to complete a 400+ page book.

New York, New York, Us

Intern in the Sotheby's Preferred Department, a branch of marketing that handles client service and loyalty programs.

Stanford, California, Us

Extensive training and testing process in museum education and organization; self-designed tour of Center collections and exhibits for diverse audiences.

Stanford, California, Us

Section Leader responsible for organizing and managing other volunteers. Requires in depth training and knowledge of museum collections.

Extensive training and testing process in museum education and organization, and city history. Gave tours of Secret Passages of Florence’s City Hall to diverse audiences

New York, Ny, Us

Extensive museum, non-profit, and prospect research; writing final exhibition reports and grant proposals; maintenance of records and constituent profiles in Raiser’s Edge; donor correspondence.

Brooklyn, Ny, Us

Non-profit organization aiming to encourage and fund the development of innovative art and artists around the country. Extensive artist, gallery, non-profit, and development research; preparation and organization of artist materials for review in artist residency panel process, and contributed writing to monthly newsletter.

Internship at the contemporary art gallery. Gallery and artist research, office work, management organization.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), Art History, Criticism And Conservation

High School

Coursework, Data Analytics

Bachelor Of Arts - Ba