Repair Support Specialist
Current- Prepare, test and document configurations of installation equipment for shipment to support field technicians for new installs, as well as existing equipment repairs- Work closely with the Helpdesk personnel to identify and resolve customer related issues resulting from equipment deficiencies- Work closely with Maintenance Field Supervisors to assure dispatch efficiencies- Utilize standardized processes and procedures to efficiently identify, evaluate and assist in repair system deficiencies- Monitor and document the timely completion of preventative maintenance program, work with Field Supervisors to adapt procedures to match equipment demands as technology evolves- Communicate regular status reports detailing performance of equipment inclusive of operation time and issuance rate are provided to Upper-Level Management verified through status calls and reports- Assist in installation and preparations of new mobile units and related equipment- Assemble and prepare new equipment for field installation- Evaluate and repair returned field equipment
